Sky broadband issues.
Sky broadband issue 10 Dec 2024 12:17 AM.
Sky broadband issues He then shared Our setup was Sky Superfast BB, Sky Q BB hub, Sky Q box, plus 2 Sky Q mini boxes. I work at home and right now the intervener is down, lights on the box indicate a problem but the Sky app says servic My concern is that there is an external issue which is impacting my broadband connection. Had a long online chat with G advisor who at the end said it's a domain issue. Post 5 of 5 21 Views. There are several ways that you can do so. Post 1 of 2 64 Views. Having checked my broadband speed it's showing that since 26th January dropped from 21. 30 according to my BQM,this lasted until the 22nd then it went back to be close to We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. I called 150 and no longer get a real person to speak to, but the automatic tester says 'there's a problem with your home set-up', yet the only way I can access the diagnostic tools via the website is when the broadband is working, so unsurprisingly Issues with broadband speed after installation 05 Jun 2024 09:46 AM. Find any problems and fix them; See your connected devices; Sign In. Internet throughout the day is perfect - speeds up to 500Mbps. @AminDangra . That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. Assume you are using the Sky supplied hdmi cable or a high speed equivalent one. everything works as it should. Keep having broadband issues, keeps dropping, then re-establishing. What do you need help with? Basic troubleshooting. Re: Problems with broadband 14 Jan 2025 01:27 PM I am having the same issue, the signal keeps dropping out or slow, every minute or so, but the line test shows all ok Internet dropped from 75 to 43 all the week. Hi, I had OpenReach come to fit something in my house last week (not sure what it is tbh but it comes in through the wall from outside, and is attached to the internal wall, 4 lights on it). ” I recently switched broadband provider from BT to SKY and I am now unable to connect my work laptop to its VPN and my company has explained that it is a SKY issue. Posted by a @JayJones90s can you post your hubs connection stats as explained here Find your Sky Broadband router statistics seeing those will help,forum memberscto see what may be wrong . So many people are reporting issue here. Subscribe to RSS Feed; I believe the was not the router but with sky. When I go into the Sky website it says there's an issue with my broadband, however when I run tests on the website it says my broadband and WiFi are running ok and there are no issues, which is not the case. 168. Sky offers satellite television service as well as broadband internet and home phone service. Post 1 of 2 111 Views. Broadband problems with connection; Discussion topic: Broadband problems with connection. Both Sky and BT are affected but Talk Talk seems fine. We’ve sent @KPN02 an invite to Over 90% of our customers who use online guides get the help they need. Sky Community; Discussions; News; Tips; Broadband Issues 24 Jul 2024 07:49 PM Broadband is a heavily regulated business and no ISP would risk the wrath of Ofcom by doing something that stupid. 0 Likes To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. Subscribe to RSS Feed; Mark Topic as New; The last few days we have had issues with the sky booster box not connecting to the main hub even though we have checked the internet service through the sky app and it states no issues on your Once completed, if it reports back that all is good click on 'broadband' to run an updated test. I've had Sky Stream for 2 years, connected via BT broadband and receiving 500mb Fibre. Given your brosdband is delivered through your phone line the issues with your satellite dish are unrelated. It is constantly dropping out and speed also drops. I have changed the cable to a higher quality one, and have disconnected our smart thermostat and moved the router to a Sky Broadband Issues 16 Nov 2024 05:10 PM. If you use your Sky Talk line (or Sky Mobile if you have that) calls to Sky are free dial 150. We've joined sky broadband today with Sky Max however we're having issues. 0 to 5. This is why you were asked to post your hub's stats. Sky. M Hi Sky Community, I hope you can assist me with a few issues I’m experiencing with my Sky services: Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. Mysky says there are no issues. We joined Sky Broadband last week. Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. Off to see if any status updates from Sky, an initial check of the Sky status page says no problems, but various facebook groups are reporting problems. I get 145 Mb/s download but can't load gmail and many pages are unstable. Work have confirmed it is not an Like you I'm a customer here, Sky Employees are clearly identified as such. This may need changing to WPA2 in the My Sky app WiFi settings. @webwolf3000 I have Gigabit with Sky running though a Netgear RAXE500 with WiFi security set at WPA2. Having Sky q already,followed the instructions and it connected fine and has behaved itself until yesterday when there was the dreaded no internet message out of the blue. Cannot get it fixed via website, no phone numbers available Unable to fix problems and they prevent me communicating with anyone who can fix the problem. Woke up this morning and no connection. Manage My Bill - click to open detail panel. 5 replies. From your speed to your house you do seem to have a perfect speed. After months, possibly years of issues with sky broadband we are now getting little to no broadband coverage. Anyone with the issue needs to request to be put through to the sky networks team stating a known fault with the SKY Wifi Max hub. Thanks for response guess i'll bell them tommorow and see what they offer. Everytime the broadband drops, the Sky provided router (Sky Hub) seems to break itself. All the info you need to get the best service. Did a network reset and connected via the hub wps and all good for 5 hour's until it @Emma12342 . Recently 'upgraded' to Sky Wifi Max and have an extended hub. Got fibre broadband through Siro. Broadband issues again 01 Dec 2024 01:39 PM. Wifi stays connected and available during the issue but it loses entire internet connectivity for 15 to 30 seconds before going back to normal. I work fully Hi all, I know the Double NAT issue is not uncommon on here but this is my situation/issue: 1) Using a sky max hub for broadband . Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. . 5MBPS and 7 MBPS. I am a fellow subscriber. Sky broadband has been connected now for around 3 months. I've tried to reset but the box is still slowly flashing green. If you have the hub 6 (white) then it could be a WPA3 compatibility issue. im convinced this is the issue I think its causing interference. Ive have my Sky Broadband installed yesterday and for the most part, its working fine. Re: Netflix not working with Sky Broadband VPN/Proxy issue 25 Apr 2024 02:41 PM Sky IP address auto changes every 60 mins as standard, the Max hub does have issues unrelated to the IP which is causing issues including the one you have seen, i have had to go back to the old hub and sit with lower speeds for now until they fix it. There are a variety of reasons for these issues, and some solutions can be found to Real-time outages and problems for Sky Ireland. Despite Sky broadband guarantee this means absolutely zilch. My WiFi is down AGAIN . 8. Sign in to begin. Sky used to be super reliable (for me at least) but lately its just the opposite. This was due to go live on the 23/09/24 however, I received an unexpected text from SKY stating there is a delay with my order and an update would be provided on the 25/09/24. the router only connect to the internet about 20 mins an hour. It is happening serveral times an hour . ANy advice welcome. As soon as. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2 Sky Ireland BROADBAND issues 30 Dec 2022 05:01 PM. Real-time problems with Sky broadband. Sky issues again after engineer visit about 2 week 13 Feb 2025 11:18 AM by mrbacon. After that you can call Sky to report the issue as more than 10 line drops in a 24 hour period Broadband & Talk | Broadband | Problems after fibre installation; Sky have sent us a replacement hub and this appears to have solved the issue and we now have our landline back! Still having a few issues with some connections but will be back in touch if this isnt resolved. Hi, our broadband keeps dipping out on connection. I can stream movies and use some apps on my phone however it will not We joined Sky 2 weeks ago for broadband, first week was great and everything worked fine. Like what appears to be hundreds (if not thousands) of other users, I am experienceing issues maintaining a broadband connection to my Sky Q box and minis using a non Sky broadband provider. Lasts for 10 minutes then drops again. Mine is that the voice light on the router is orange and although I can access the internet on my devices (this may be due to me having a mesh system), several things aren't working. My BT Seems like Sky are having massive issues today. Sky broadband router slowly flashing green 23 Nov 2024 08:54 PM. The 4 lights go off then come back on one at a time. About 18mths ago (approx) we started getting alot of issues with speed and connection. Shame on you Sky. Re: Broadband issues 08 Jul 2024 01:25 AM Sometimes when i reset all the lights except the power light stay off, others times there is 2 green and one amber Known issues in the Gloucestershire & Worcestershire areas are now resolved. 1 is taking too long to respond) and I can't ping it. Broadband & Talk | Broadband | Issues with internet connection; Discussion topic: Issues with internet connection. I've have 6 engineers out both from BTOpen reach and Sky, got new router and cables the lot and all lines have been checked yet sky and BT both say there's nothing wrong yet my internet drops out every 2-3 minutes. 8. Have also isolated the issue to the network given I can use Teams reliably from my phone We joined Sky Broadband last week. Sky Broadband & Talk. Manage My Package - click to open detail panel Test Your Broadband overview. utterly useless customer service. I have been a sky customer for 12yrs. 4. Post 3 of 160 3,165 Views. I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. Once completed, if it reports back that all is good click on 'broadband' to run an updated test. My broadband is constantly cutting off and has been for the last week. Former Sky Q, Sky+ HD and Sky+ customer. ISSUES with Sky Broadband appear to be resolved following a mass outage that hit the service on Tuesday. Complaints galore for the past couple of weeks, . It connected to the wi-fi no problem, but was unable to connect to my work VPN (and couldn't load web pages etc, even though it was showing that it Do this and then follow the instructions to connect your Sky Q box to Sky broadband. I keep having to reboot the router, for short and prolonged periods. The symptoms being that the router appears fine but a number of the household devices connected to the wifi do not have internet connectivity. g. If you have found this solution helpful please tick this as the answer. Let’s look at your options. Just look out for the chat bubble to start the conversation. However, the Q box does occasionally drop off but usually reconnects itself, or with help going through reset, within Switched from bt to sky broadband a few months back and router is in same place, same connection (terrible end of the line non-fibre to the house) About Sky Community Offers. Looking within the Sky help forums (https://helpforum. com Helping you make the most of our site. Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was. Only this time it has stayed dropped out or and light in centre I have reset box and everything yet when I do a service check it's showing all connected as it should be with no known @Mick+D . We've had ongoing issues with Sky for 4 weeks now, they're blaming virgin media as they use their lines. I will move your post from the Email board as that's for issues with Sky Yahoo email. Check status. Both my husband and I work from home but continually have issues when online meetings with the signal being poor and dropping off. * * * * * * * Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart We have been with Sky broadband for over 10 years, we recently changes to fibre and subsequently had a new router. The whole proces takes from 1 to 5 minutes. There's a red light on the 'LOS' Openreach connection box. Reply. Hello, this is a bit of a long post so bare with me. 0. But the engineer failed to connect us. He's left and I've had no contact since. No particular issue. Test Your Broadband Check your broadband About Sky Community Offers. Please do not PM me as they will not be responded to. My Sky Q box keeps losing service. leds on the hub when you lose connection and if possible includecyou black Sky hubs connection stats see Find your Sky Broadband router statistics Moved to Sky BB from EE few weeks back and have been struggling with MS Teams ever since. The service keeps dropping intermittently. An engineer has been boo Sky Q and Mini Boxes - Broadband Connection Issues - Non Sky Broadband, 10 Dec 2023 03:24 PM. 8 and 8. Check your services real-time for your Sky Broadband & TV. I have done everything possible and even tried phoning sky direct I have had dropping broadband problems for weeks. However it is not possible to change the DNS setup on the S Hello we keep having issues with broadband connection intermittently we have recently change providers to you from bt ( never had internet issues) since we been with you it's be more and more. Spoke to Sky advisor (domain expert) over the phone for 1. Does anyone have any suggestions or other thoughts on whst the issue could be? ive seen Broadband / BT Fibre broadband / BT and Sky affected by several issues; Options. Broadband been flashing green for 24 hours (sky hub max) and wont go white what do I do I've tried restarting it and it will not work! Everything is plugged in properly and sky isn't down in our area! HELP! Report post. Re: Broadband issues 30 Jan 2025 04:24 PM. Improve Wi Thanks for your reply,Sky eventually decided to send out one of their experts on the 28th,the second time in 2 weeks,unfortunately when the first expert arrived on the Wednesday 14th at 12 noon the broadband started working correctly the same morning at 07. I enabled uPNP yesterday and ratio is now showing 1:1 but same issues persist. Sky broadband issue 10 Dec 2024 12:17 AM. 9 and has never gone back to normal and even going as low as 2. Inevitably some have leaked onto a certain auction site, but Switching to Sky Broadband issues 16 Oct 2024 05:10 PM - last edited: 17 Oct 2024 08:54 AM by Daniel-F. We had years of problem free broadband and internet with this set up, including WFH all over lockdown We switched to Sky ultrafast in September, Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Sign in to get your answer quicker. Please Note: I am not a Sky employee. Any issues with the fibre itself mostly lies in the Openreach domain and becomes only becomes a Sky issue when it hits any Sky equipment at the exchange. On average, new discussions are replied to by our users within 4 hours Finally have this now resolved by the Sky networks team. Anyone else having issues in South East. _____ Hi, I was upgraded to a Max Hub about 3-4 months ago and have experienced persistent issues ever since. Search Sky Community. If you are experiencing problems with Sky, please submit a report below. The problems seems to be DNS related. We have 2 green lights but the middle one flashing orange. This may help clear out any temporary issues affecting your connection. If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). What's this? Sky Broadband Issues 16 Nov 2024 05:10 PM. You perhaps need to initiate contact with Sky for an update. Setting the DNS Server on the laptop directly to those used by Google e. Even if you do have a fast enough upload at the Hi @Gra66 . Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this. Very disappointed. Set up all went fine until I tried to use my work laptop. This has been very frustrating. 1 Like Reply. 2 engineers came out and decided it was a router issue as all 3 lights go out and came back Amber, only the power light stayed green, they didn't carry the routers, so passed it to Broadband & Talk | Broadband | VPN problems; Discussion topic: VPN problems. Internet cutting out 13 Feb 2025 06:19 PM by Internet2. Search. The use of methods to share IP4 addresses between multiple customers is something every large ISP My broadband drops repeatedly, multiple times a day. Our work call performance was better via You can also find more tips on internet connection problems, in our guide to troubleshooting broadband. Been like this for 6 months now. Created with Sketch. helped someone with a similar problem that had a Roku sat right next to their Sky Stream and moving away solved their issue. I am having this issue today and I feel like someof the other posts today may have the same problem. My Broadband speed and phone line dropped out 2 days ago, Sky detected a fault outside the premises and escalated to Openreach, who attended and advised he found an issue with the connection and replaced it. No known issues in your area. Posted by a Superuser, not a Sky employee. 4 and 5ghz combinations, router resets, full resets over night. An Open Reach engineer came out the next day identified & fixed the problem & I had no problems until the 18th January when I was again disconnected. With the exception of my Echo Studio occasionally having poor responsiveness to voice commands, but this will be due to the Answered: Not good company sky broadband is crap keeps dropping down and if they don't sort it I am leaving to go somewhere else not happy all with. This has now been resolved, we’re sorry for any inconvenience caused. Morning, We were upgraded to fibre at the end of November and the internet has been very unreliable since. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off. By this I mean I have zero access to the router itself for about 5 minutes (192. 102 views. It does sound odd to be referred to After this has finished and if it reports back all is good click on broadband to run an updated test. See any issues that might be affecting Sky Broadband & Talk services. The temperature of your Sky hub is also probably unrelated as some @Arch1hols @SkyHelpIreland I would not recommend Sky Broadband to anyone in Ireland. The thing is with mine , I have had sky broadband for years, nothing has changed the tv, the router everything is just I'm having very similar problems with my new Sky Max hub . Issues with broadband speeds 16 Feb 2025 02:35 PM. Until last weekend I've been using a VPN to connect to my work PC, from home via a Mac using Microsoft Remote Desktop and my SKY wifi. If this is if no help give Sky a call to report it to them. The latest reports from users having issues in Leeds come from postal codes LS1, LS98, LS2, LS3, LS27, LS99 and WF3. To run a network check, enter your Sky Talk phone number Sky Outage Map. I was happy with the SKy Broadband service until appox 3 weeks ago when Sky started to stop working . Last weekend something changed, and now I can't connect through SKY but I have no issues connecting via a mobile/4g connection - nor do I have any issues using the remote desktop from any other broadband connection My Sky Broadband isn't working. Phoning Sky to go through a telephone @Suziewoozy you are notvtalking to Sky in posting in the forum but even if you were it is unlikely they could tell you the exact cause. Post 3 of 3 74 Views. Messages are either delayed, or send in the wrong order and images pasted into the chat rarely send. Sky Community; Having the same issue alongside all of the houses in my estate who also have Sky broadband (20+) in Greystones. @Chewpydoll Apps like Teams often has issues with the speed of the upload connection which is slower than the download and if you have the old ADSL broadband service (that is not Superfast or Ultrafast) the upload is unlikely to be usable for Teams or Zoom. Post 2 of 3 Print; Report post; This message was authored by harbert906 This message was authored by: harbert906. 5 102 views. I can assure you that there is an issue. So sorry you have had all this trouble, it is very frustrating isn't it. Please advise. 0 Sky offers satellite television service as well as broadband internet and home phone service. No internet. Posted by a Sky employee. This has had its wifi turned off and is wired into 2 below: 2) Have 2 Asus XT9 wifi mesh nodes around the house (wired backhaul) which are doing all the DHCP 3) Plex Having good broadband is key to Sky Stream. Broadband issues 22 Jan 2025 08:24 PM. Speeds are great but getting intermittent dropouts a few times each day. Here’s a summary of the problems: Mini Box Connectivity: The mini box won’t connect, although the Q box generally works (Cat 6 connection). Your issue sounds complicated and if you are being dealt with by the priority team your call should be routed to them if you use the mobile registered to your account. I have had speed issues with Sky Broadband for some time now and today decided enough was enough so went on to sky and ran all their automated checks an their system says all is ok. Streaming TV. Power off your Sky Hub, modem, and any other network devices, wait for 30 seconds, then turn them back on. Subscribe to RSS Feed; Mark Topic as New; Mark @Carlbro10 have you submitted the form I posted further up the thread as that feeds your details to the team managing the issue who can potentially switch off MAP-T. It is pretty simple using the My Sky app on the device you are going to use to run the Amazon app navigate to the Sky Max hub settings which should be in the Broadband/Product Options section. Broadband issues outside of my property 28 Dec 2024 08:03 AM. Zen internet on FTTP (900Mbps down, 100Mbps up). These things include. I gather this is a software issue that My broadband has been dropping out multiple times a day and night sky have attempted to fix this issue so many times and 2 years on and it's still doing the same. When subscribed to Sky WiFi Max the service includes additional WIFi Max Pod boosters to improve the signal in areas difficult to reach, one needs to contact Sky for the WiFi Max Pod boosters. Sky complaints: how to complain to Sky Broadband When you’re having problems with your broadband, you might want to contact Sky to complain about your broadband. The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the bedrooms upstairs (router is at the bottom of the stairs). Working from home on WiFi losing network connection multiple times a day. I have been seeing random reboots with my Hub 4 (SR203) and am getting fed up with it. Good Afternoon All. @Bethowen62 . It's stopping both myself and wife from working from home. Broadband issues daily 04 Jan 2025 10:20 AM. Reset everything. I had new broadband fibre fitted on Friday, the connection keeps dropping in and out I have spent all weekend trying to sort it and whenever I run checks everything comes back saying no issues. 0 Likes Reply. When I initially reported it the tech team told me that there was an 3rd Party Router Issues [link to this post] I am hoping that somebody can clarify something for me. However, this past week we can't connect to the WiFi for. 1. The connection was very unstable and often unusable. If it isnt the issue needs to be reported to Sky. I've done the speed checks and says it's ok however it appears to always drop out and has bad connection . Thanks for escalating this. The joke in IT circles is that faults are either DNS or BGP issues and some searching suggests connecting to sites via their IP address is working, meaing this issue may fall into the DNS camp. . I have a sky email account and was facing problems setting it up on Gmail app. An Openreach engineer was here for ages yesterday and can't find any problems. 6 mbps. * * * * * * * Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one broadband issues 13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Hi . Upload/download speed, Sky Router specifications, reset and personalisation. He said he wasn't able to access the problem and would have to get someone else out to sort it. They say it's a known issue with MAP-T on the SKY Wifi MAX hub but there is a firmware update coming that resolves the issue. Also as I walk to my second bedroom the entire signal breaks, it's a small flat so this shouldn't be Sky broadband problems can often be resolved by restarting your equipment. Broadband Broadband issues 05 Feb 2025 11:24 PM. Now Oct 2024. i have done the usual steps of resetting router and doing your online test which say it's fine in my a Switched from BT to Sky Broadband a month ago and paid the extra to have the Sky Max Hub. The hub was delayed, and only delivered Saturday. Sky Mobile. Post 1 of 3 142 Views. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My broadband connection has been consistently below my guaranteed speed for several days and this morning I have been unable to connect devices to it at all. Sky TV. Same provider, no issues prior to changing across. Hi Sky experts . Sky Community; Discussions; News; Tips; About; Offers; Broadband issues 15 Aug 2024 01:31 PM. Happens on multiple devices Hi, I've been having broadband problems since 8th December and it's now new years. However, the issue is still there. Phoning Sky to go through a telephone diagnosis is required to Have a weird issue recently and can't figure out if it's broadband causing this is the router itself. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. IE select connect to Sky BB and then press the wps button on the router until it flashes. Done all the checks on MySky and saying no problems. and have been sent a new router by sky, and still get the same issues. Options. If you get amber or red please follow the on screen instructions. If someone has helped give them Like. Two other reliable broadband testers show my speed between 0 and 7 mbs. Only on Sky Broadband Essential Plus Plan but never had these issues before any help appreciated (Shared this as it gets asked for in all other post's I saw with speed issue's) Broadband Speed Issue 09 Feb 2025 08:04 PM. The issues has since been resolved . Broadband issues 26 Aug 2023 11:23 AM. Since the new router a has been. Over 70,000 Sky broadband users were affected by the outage at 10pm on Tuesday night accordi My connection is an ongoing spinning. Now the router light pulses green and when I try to connect to the internet it The broadband /wifi drops often. This has been going on for 2-3 months and we have done everything on t I currently have superfast Broadband but this has been dropping speed for a while, with two teenagers in the house this doesn't go down very well. I will be also getting a tv and other items and I'm afraid the current issues will only get worse. On the 25/09/24 I received an update stating this; "just a quick update broadband issues 13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Broadband issues 03 Feb 2025 08:47 PM I have tested my line and if there are any outages in the area and there are not, but the last few week my broadband has been ridiculous, not working at all Recently switched to Sky from Vodafone. skip to search Close Broadband menu Mobile Sky Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Close My Sky menu Help Help My Account Broadband TV Mobile Any else experience broadband issues in the TW19 area . Getting Internet not connected messages regularly. 20 hours, he eventually said I need to call Google. There are 10s of millions of Openreach lines and unfortunately things break and have to be fixed. Looked at the router and the light was red. I have tried trouble shooting with the hints and tips provided online with no luck. 1. At numerous times during the day I am receiving messages saying `poor network quality, check your internet connection`. Subscribe to RSS Feed; You'll need to persist with logging an issue with Sky. we have to reboot our router and sky tv at least once a day as the signal contsantly drops. Openreach and he didn't tell me anything but the connection was ok. It won't connect to our main Samsung tv despite doing all the troubleshoots etc but will connect to other devices so we know it's working. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. I have been looking at moving to use my own router with Sky Broadband on my Gigafast Sky Product. Hi jayach, just wanted to say thanks a million for your post. LONG discussion with Sky, blamed my end despite the fact I am able to access the 'join' pages of other providers! I give up. I've tried all the usual stuff, but this is obvious an issue outside my control. I have called sky and they say there say there are no issues, but this also happens yo my mother in law that lives in the same area. My wifi signal to my laptop has also decreased since @Davefc1 you have described the process for connecting devices that cannot be connected to the default dualband SSID modern routers like the white Sky Max hub very well. Here is a snapshot of a 24 hour external ping to my router The problems date back to a switch to Sky fibre Ultra Fast, we've had intermittent problems since the switch. broadband speed has become unreliable, varies between 0. They Changes to how we talk about Sky Broadband. I have been sent a new router but this still happens. Everything else other than the Sky router/ISP remain the same. Having repeated problems with broadband, streaming programmes (hard wired) buffering regularly . Also we're guaranteed 400 mega fast connection speed but when we test it on the PlayStation it says it's only at 25. Supposed to be able to exit my contract as it's been below my guaranteed speed for more than 3 days now. I move to sky to get an improvement. If you Sky broadband customers may, at times, face issues with their service including slow internet speeds and connection problems. Phoning Sky to go through a telephone My broadband was supposed to go live on Friday, however there were two issues. The speed is slow as dial up almost. Unfortunately if there are network issues outside the home causing packet loss this could be quite difficult to initially identify and resolve. We have done a reset several times and have been logging the speedtest results. You will find this an issue thst affects all isps stull ising yhe copper network. Sign in to Service Checker or use Service Status to see if there are any issues with your Sky Broadband or other services. Full fibre This is easily the 5th time since changing to sky that my broadband randomly stops working. Report post. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. This happens to smart phones, consoles, sky tv etc. I now have issues streaming where it pauses for no reason, regular pixel issues and have to keep resetting system. For example, whenever we decide to watch something on YouTube on tv , it's working 5-10 min , then all of a sudden is I work from home and am having constant issues with my broadband. I am unable to connect my work laptop. Sky Community; Discussions; Have you reported these issues to Sky? If not they cannot know there are any issues. I'm Rochester I have also had a text to say it's back Broadband issues 06 Feb 2025 06:49 PM. Sky Community; Discussions; News; Broadband issues 14 Dec 2024 11:12 AM. It's not an email route to Customer Services. If you get amber or red you need to follow the on-screen instructions. went to bed last night all was ok. When I initially reported it the tech team told me that there was an I changed from BT to Sky Broadband a couple of months ago and I'm having daily issues. 6 Gbps download). Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on My WiFi is causing freezing on calls and video calls and I am only using one computer and one phone. However have you disabled Sky Broadband Shield as that has caused issues in the past with a few VPNs? ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access Problems with internet dropping, Also can't get to Sky on comuter unless I use my security server. sky. My doorbell, Hive and everything else keeps coming and going too. I do service checks to be told that the issue is outside of my property. As of yesterday, my broadband dropped from its usual 30mbps to around 9mbps - I also noticed there is no dial tone on the landline too. Due to these issues, we are considering switching back to BT or Community Fibre. com Sky Broadband Hub connectivity issues 03 Jul 2024 10:54 AM Hi, I've recently upgraded to Sky Superfast FTTP, and the router has been changed from the Sky Q Hub to the Sky Braodband Hub. Nothi Hi - my internet continues to have severe issues, it's been problematic virtually since I switched to Sky and again over the last few days has been up and down at regular intervals. About Sky I have read all of the previous posts on this subject but I just can't work out the issue at all. virgin media confirming engineer dates with clients. Start a new discussion. 2. since then my WiFi instead of being super fast like sky had promised, actually keeps dropping out. We've tried all the tricks, even had a sky engineer tell us are broadband is I have been having problems with my broadband over the last couple of days. Does anyone know how long this will take Yes, We have a lot of staff using Sky and TalkTalk broadband who have this issue (does not effect staff using BT, Vodafone or EE broadband/mobile hotspotting), starting on the 24th September 2022. Tried rebooting it but still nothing. Placed an order with SKY on 13/09/24 for Fibre. I have used the Help service and rebooted everything but still having problems. Any advice would be greatly appreciated. My WiFi connection is always very slow lots of the time the sky tv is pixelated or completely freezes. Subscribe to RSS Feed; Mark Topic as New; For business VPN through a Max Hub the most likely cause of issues is the Sky deployment of Map-T, so I'll escalate your post. No signal or is internet not working? Here you see what is going on. My phone connects to the WIFI but it's not given me any service. @SD41 Has you broadband been down more than 1 hour as the service checker shows historical data. Close. Latest reply mrbacon 13 Feb 2025 06:22 PM. You can also find out about planned work and contact Sky for You can also run the test via the MySky app on a mobile data connection. It drops to a download of between 10 and 12 (usually around We have sky multiroandwhich I know runs via a mesh network. We are unable to use the Internet using our Sky Broadband when using the Sky DNS Servers via the Sky Router. the service is not consistent or good enough I have been having problems with my Sky broadband since I went over onto the social tariff on 8th December 2022 when instead of switching me to the social tariff they cut me off completely. We have Sky Broadband with a Sky Hub router, and since moving into our new flat 3 months ago, it has been consistently disconnecting at random times. Switched from bt to sky broadband a few months back and router is in same place, same connection (terrible end of the line Keep up to date with any faults or maintenance work that might be affecting your Sky services - Sky TV, Sky Broadband, Sky Talk or Sky Mobile. Broadband issues ME2 kent 08 Apr 2024 03:06 PM. Before then we have had it working since installation at the start of Broadband issues 18 Jul 2024 10:28 AM. My ring doorbell and cameras we've just signed up to sky tv and broadband in our new home and are experiencing the below alert: There's an outage in your area We're working on. Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. I too am having issues with VPN connectivity since the white Sky Max hub was installed at the weekend. Find out more @Lowki it is unfortunate that you have issues with your You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. We have about 10 devices that connect to WiFi, Ive tried 2. A spokesperson for Sky informed us last night that the issue had now been resolved: “Some of our Sky Broadband customers in the West Yorkshire area might have experienced an issue with Google Services such as downloading and updating apps from the Play Store. Hi. got the same issuetrying to switch my broadband to Sky. Is there no TV signal? Internet down? Here you see what is going on. Subscribe to RSS Feed; Mark Topic as New; Sky Issues Reports Near Edinburgh, Scotland Latest outage, problems and issue reports in Edinburgh and nearby locations: Laura (@aberquine) reported a minute ago from Edinburgh, Scotland @SkyHelpTeam I’ve just signed up for Sky Broadband and can’t access the MySky app as I’ve had a SkyID linked to my email address when I was a customer 4 years ago. I run various smart plugs (mostly Tapo) and various Amazon Echos (Echo 4, Echo dot 5's and an Echo Studio) and have zero issues. i did all the test as suggestd by Sky and they also failed. You do not need a black Sky hub Asus routers which work well with Sky lines should also work. Rebooked Sky engineer (purely according to Sky, so that he could book another Openreach visit quicker than they could), he didn't turn up, so rebooked for next day. Hi we have been using sky since December 2023,and since then the speed is just getting worse ! We have not added any other devices to the WiFi , but it's still not working properly. this is unuasable. I managed to fix it Thankyou working well now but if I get stuck again I'll Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 If I get it right mark as answered 55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1. About Sky Community Offers. Help for Sky Broadband & Talk. Sky aren't!!! 4 weeks!!! How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. Sky Community; Discussions; News; Tips; About; Offers; Sign In. My hive heating app. cxzzx guxlnh wpadgaur rnkmh heuckc eoyy gdit rluhjc hjfxl efrgq hvsg goilzh fmcf yxd hsviojw