Servicenow approver user. However, when I trigger the workflow it is not sending .

Servicenow approver user In this table CI an Hello , there is one group A which has 15members but only 3 users have approver_user role I want to trigger approval in change management for the. Can someone please help me with code , it's urgent. For further details on number of license count check once with We have manager approvals workflow setup in Service Requests, and currently most of the managers approving/rejecting requests via email notification links. Email (subject = Change Request CHGXXXXXXX Appr ServiceNow Learn more about ServiceNow products and solutions. Issue is that whenever Admin able to see the approver name but user' not able to see Approver name . Partner Grow your business with promotions, news, and marketing tools. the state of approval record to approved from script and add comment to the approval record that as the requested by user is same as approver this approval got auto approved. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. I am adding the new approver in the "sysapproval_approver" table against the same record. Is there a way to Documentation Find detailed info about ServiceNow products, apps, features, and releases. Even if the manually added approver approves or rejects, it doesn’t impact the current flow, as the flow doesn’t automatically recognize that user. A & B. One thing you need to do is check with your account rep to see how many users can receive this role. I checked the script,ui and also business rule even ACL(But Didn't sure about which acl is running). Here is a screenshot of how the approval record looks like: Awesome Pradeep, that works very good. Approver user 'A' delegated to 'B', now when 'B' ServiceNow Learn more about ServiceNow products and solutions. 1. Approver_user role can be assigned to end user who can approve their approval request . Using the same impersonation steps, impersonate Abel Tuter. a notification should be sent to the user who is currently logged and he is also a requestor and approver for the same but he not getting the email for approval. But instead of an existing user, we need to add an email id of the external email script to add delegate of approver user in cc in ITSM forum 2 weeks ago; ServiceNow In-Application Notifications in ITSM forum 05-14-2024; Delegate User script for approval,assignment,all notification in Virtual Agent forum 11-10-2023; SNOW delegated user not able to approve/reject in Service Portal. ServiceNow Learn more about ServiceNow products and solutions. 0 Helpfuls Reply. ; I’ve attempted to implement this using the "Ask for basically a user which approves within the system is counted as Approver and for that an approver license is needed. Could you please give me a hint on how that constructor works. In line 128 of the Server Script You can go to sys_user_has_role table n check for approver. Note:- we can do this by using the out-of-the box by adding user to the delegate column in Sys_user table. Approval for field is visible only when a manual approval is added to a request. My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. Thanks! Change ticket approvals are being generated for the inactive user, It should trigger for only active users It is happening for Manager approver and the CAB approvers. And please don't suggest giving approver_user to the user - this doesn't fix the issue, and the goal is to allow anyone to view RITM details on RITMs that they're approving through email. Flow Designer automatically populates the Table field from the record to approve. Only approving by email responses will not be counted as approver license and therefore many customers go that way. there is one workflow is configured to routing the approvals. As I understand it takes fields approvers - go to that table - which is sys_user using user sys_id and grepping email from that table right ?. -> The idea here is at when all manual approvers (added in the assess stage) approve then it will check o see if there are any other approvals pending, either from the Change policy or other manual approvers how to send approval notification out of servicenow and approve it from the same notification only? in ITSM forum 2 weeks ago; How to send the notification to the approver selected by the user in the catalog item? in Virtual Agent forum 11-21-2024; Automatic creation of user in other servicenow instance in Virtual Agent forum 11-19-2024 How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in Approver. comments has not worked when I included the approver_user role in that. Hello All, Can anyone please help me how to acheive the below requirement. I'm unable to give approver_user to everyone in the organization. Use Case: User submits a record producer that creates an HR case on the sn_hr_core_case table. Obviously, it's best to use the delegate system and so if the manager did not set that and is out of office, if there's an understood company policy that 'x' person (their manager or admin or whatever) can approve, then the help desk team could have set the delegate manually. Customers incorporate these licenses into their demand forecasts as a strategy to lower the When a user with an approval assigned to them go to the ServiceNow portal, and all they have is the approver_user role, they are unable to add comments to the approval record/ritm record. However, users with the admin role can see the buttons. Did anyone come across this issue and is there a alternate role other than Admin/itil in servicenow to fulfill the requirement. How to show details for the approver when he is in esc portal and click on "My Task". The request for approval is created using simple catalog item which creates RITM and then SCTASK, there's no custom table or application fyi. Use the 'Ask for Approval' action (approve if all manual users approve) to ask approval from the manual approver added in the assess stage. (but maybe not unexpected behaviour): If you have the "approval - user" activity on your workflow and its approver is defined on "Users" or "Groups", without advanced condition, the user on the field "Users ServiceNow Learn more about ServiceNow products and solutions. How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in Approver. Hi Community, I am currently working on a flow in Flow Designer that needs to dynamically assign approvers based on the requestor. state is not set to read-only. See demos and learn more about the Xanadu release, our biggest AI release yet. I have an approval workflow that adds the requesting user's manager to the list of approvers. ; Configure the Requested for's ServiceNow Learn more about ServiceNow products and solutions. In the native UI under 'My Approvals,' users are able to see and approve the articles without any problems. However, in all cases one should check with one's account rep. Trying this way, but not sure if approach is correct or not. Any ideas would be welcomed. approver table for that particular record, basically if there is a change in approver field, that should reflect on associated approval records However, there’s no direct connection to the active flow, as the approval step is already in progress. In this exercise section, you configure the Approve or Reject rule for the Ask for Approval action. The evaluator will Approve or Reject on this screen. Thanks The approver user will not be able to approve the approvals in the 'Approvals' widget in the 'approvals' page even though the sysapproval_approver is visible. Join the excitement! Add selected user as approver in ITSM forum Wednesday; Hi There, I have one Requirement on sysapproval_approver Table, I have One catalog Item 'XYZ', which has multiple variables, from that i need to show 2 variables only on Approval Table, ie, when those fields should be visible on Approval form means, when RITM is created and Approval is Triggered Solved: Hii All i made a workflow on requested item table in user activity i select one user to generate approver in requested item table it is. Support Manage your instances, User Item is for; Approver; Reason why; Then we modified the approval email to send the Reason Why in the body of the email. Check those out for clarification. I create user (Name = Approver User, Email = test@email. Store Download certified apps and integrations that complement ServiceNow. g. From my assumption there will be a difference in license cost for the "ITIL" and"Approver_user" role . We want see the approver's delegation user's list. with following line in the code . The Portal requires the approver_user role to approve but email (technically) does not. ; Abel should not see the Approvals widget because he does not have the manager role. Fulfiller will work on Requested item and if they add any value in the Approver variable, approver should send Generally speaking, the approver_user role is required to approve in Service Portal or mobile in an OOB system. Delegation in ServiceNow is used when one of the user is not available or Out Of Office and his responsibilities will be taken care by the Delegated user. Problem: Users are using ServiceNow mobile app to approve the @SnowSnew If you check the roles for the users in question they will need to have one of the below roles in order to approve a change requested . Hello. Approval Actions in Workflows Hi Pavan, You may use the below code to find the approver in the management hierarchy if the current user is inactive. How we can achieve this in flow For example: I create group (Name = Approver user group). Route request for approval to primary approver; If primary approver on vacation, route to Back up Approver in service Now workflow. Any user, regardless of role, is allowed to approve via email. I have used below email script to add delegate of approver user in cc of notification but the script is not working. it goes to the subworkflow again to generate new approvals. If anyone has access to approve any record, that is a larger issue with ACLs. Thanks, Danish The approver_user role grants rights to approve records, and it is a licensed role, so make sure only assign to users that should have approver rights. By definition though, just so it's covered: approver_user Can modify requests for approval routed to them. Support Manage your instances, access self-help, We want see the approver's delegation user's list. However , when we are adding an approvere manually to a change ( using below steps ) , the entry made in sysapprovals_approver table by OOB code is incomplete . ; Return to the System Administrator user. As always, please check with your ServiceNow Account Executive, but I can assure you this is how things go. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Solved: Hii All i made a workflow on requested item table in user activity i select one user to generate approver in requested item table it is. he can see the details in SP portal but not in esc portal. approver_user has pretty much been transitioned in to business_stakeholder on most new contracts/renewals you'll start to see the business stakeholder roles coming in. I'm assuming you want to grant access to the User table and not the Business approver field. ; Remove the /pm from the URL to return to the main ServiceNow browser window. I think the only people needing the approver_user role are those who need to approve via the full client interface but do not already have a role. user or approver. Support Manage your instances, In the approver user activity, use generate the approval via Documentation Find detailed info about ServiceNow products, apps, features, and releases. Support Manage your instances, access self-help, Yes, approver_user does require license. So, how do we achieve this? This is where the manual approver feature comes into play. Basically you check for all users with approver_user role and do a related query on the approval table and check that you cannot find a record from last 3 months which has been approved/rejected. Help. The use case is as follows: If a specific user (e. User has the "approver_user" role. But the same behavior is not reproduced in No users (with the exception of admins) will have approval permissions beyond approving something assigned to them in the sysapproval_approver table. 2. With the new Standard/Pro skus, you may get so many ServiceNow Learn more about ServiceNow products and solutions. state and making sure sysapproval_approver. for users with the approver_user role, so they have access to Approval records and can approve or reject them. Do not assign it to users without confirming your organization has the appropriate entitlement. Adjusting the ACL sc_req_item. ServiceNow Community servicenow community. Is there any other way i can do this. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. The reason Approval We have manager approvals workflow setup in Service Requests, and currently most of the managers approving/rejecting requests via email notification links. Now in order to improve the user experience we are planning to use approval widget available in Service Portal to give them a better user experi Note:- In the CAB workbench, only users associated with an approval record for the relevant change request will be able to see and to action on the [approve] or [reject] button . Is servicenow aware of this Documentation Find detailed info about ServiceNow products, apps, features, and releases. English (US) ServiceNow Learn more about ServiceNow products and solutions. But at the end you should reach out to your ServiceNow sales rep and check what your current contract allows. approver. The approver field gets auto populated. PRO is your users can approve items, CON is I believe you can't have users approving items, though that may vary depending on your contract etc, best ServiceNow Approver and Requester Users: Approver and Requester licenses are limited in functionality as compared to the Fulfiller license. If user already has approver_user role then ignore. approval field to the desired state with a UI Action or Business Rule. Business stakeholder role for PPM . When the 1st approver click the hyperlink "Click here to Approve/Reject", it will open and redirected to the approval form. The manager needs to be able to ope ServiceNow Learn more about ServiceNow products and solutions. push(current. Users may approve requests they don't understand or that should be reviewed by specific individuals, potentially how to send update notifications to users selected in list collector when the RITM is updated? in ITSM forum a week ago; User field should show users depending on the selection group selected in group field in ITSM forum 3 weeks ago; Add selected user as approver in ITSM forum 3 weeks ago; Approval Task for User/Requester in Virtual Agent forum The role required by Approver users. Change Approvals, Catalog Item Approvals or approvals on any custom tables etc. In the workflow , there is a "Approval- User" activity where we can add an existing user as the approver and he can approve the record. Approver or Business Stakeholder license grants this entitlement. . Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Configured through tables like sysapproval_approver, allowing approvals to follow predefined conditions. when the 2nd and 3rd approver click the same link, it will open and redirected to the approval form but under the 1st approver view or name. We would like to show you a description here but the site won’t allow us. Configuring a Record for Approval. Now in order to improve the user experience we are planning to use approval widget available in Service Portal to give them a better user experi Granting the approver_user role to all users in ServiceNow can have several implications. No any role for the group and user above. The "itil" role typically grants them access to IT Service Management (ITSM) processes, while the "approver_user" role allows them to approve or reject requests within specific workflows. You can write a before Insert Business rule on Approval table to check the inactive approver's/users. So all approval should directed to user B. To stop debug acl in ServiceNow: Navigate as mentioned below Documentation Find detailed info about ServiceNow products, apps, features, and releases. Yes, that is the approver's back-end view, the suggestion if @shivatmika_1919 works if the approver is the user manager, but when I changed to an approval group, it stopped to work again. Support Manage your instances, Hi all, is there an added license cost for granting the "approver_user" role to users that already have the "itil" role? This role is required to be able to see and interact with Since you have 40+ combinations to decide the approver I would suggest you to have a custom table created to store those combinations and in the 'Approval User' activity script, do a gliderecord on this table to get the approver and push it to answer object. Then ServiceNow added the Approval table (sysapprover_approval) ServiceNow Learn more about ServiceNow products and solutions. Support Manage your instances, access self-help, and get technical support. You need to check with your account manager to see if approval via email is allowed without the role - generally the answer is no. So a request comes in where User A will be an approver. ; Open the -Choose approval rule choice list and select the Anyone approves or rejects item. Please mark reply as Helpful/Correct, if applicable. Sync data and status between ServiceNow and Concur applications ; Once a report is submitted by a user in Concur, approver in ServiceNow should be able to perform the following actions: View and manage Concur approval on My Task page within Employee Center Pro ; View Concur approval's expenses, itemizations and comments. Configure the Approve or Reject rule. sysparm_fields=approver%2Capprover. , Thanks for coming forward to help me, somehow i figured out workaound for this, The requirement was, for a catalog it suppose to have 2 leve approvals, 1st one will be requested for > manager and the second one will based on owners variable, which ServiceNow Learn more about ServiceNow products and solutions. Once the request is submitted, the BR queries the state of the approver and if it finds as inactive, you can You would just purchase Approver subscriptions for users that are Requesters, but also need the right to approve. ServiceNow Approver and Requester Users: Approver and Requester licenses are limited in functionality as compared to the Fulfiller license. Please Help!!! Requirement : All Approval users should be able to post comments in the Activity Stream input field. since i'm completely new to UI. Approvals on the Now Platform have undergone many changes throughout the years. The table that stores approval is : sysapproval_approver. Regards,. I have one group name 'Change approval lead'. If not need check manager's manager tier . (Name = Approver User, Email = test@email. Hi Team, Is there any feasibility, so that once the user (sys_user) is disabled in service now his name should also get removed from the change approver list of sys Thanks William for your response. To ensure that the script deletes the "approver_user" role only for users who have the state approved, rejected, cancelled, ServiceNow Learn more about ServiceNow products and solutions. ; If anyone else raises a request, the approval should go to XYZ. manager); This will send approval to the manager. However, when I'm trying to get a user group I could do this adding ServiceNow provides flexibility in implementing approval workflows through the following mechanisms: Manual Approvals. Hello , there is one group A which has 15members but only 3 users have approver_user role I want to trigger approval in change management for the. When I add one record for the first time, workflow is not marking the initial approval as "approved", workflow activity still No users (with the exception of admins) will have approval permissions beyond approving something assigned to them in the sysapproval_approver table. You would need to identify what roles the users have along with auditing table ACLs to find the misconfiguration. user approver can be anybody based on the scenario. Seems ServiceNow will have additional approver license fee if we assign the approver_user role to the approver directly, but do not charge it if we assign the sn_hr_core. Customers incorporate these licenses into their demand forecasts as a strategy to lower the Hi, It appears that changing the approver is breaking the rule requirement you've set. I have a system where users are being provisioned an account in ServiceNow (via the API) and I would like to give any new user that is a manager the approver_user role so that he can approve a request made by a user for whom is the manager. How we can achieve this in flow ServiceNow Debug ACL: To debug ACL navigate as mentioned below: System Security -> Debugging -> Debug Security Rules -->Impersonate the user to whom you need to debug permission and navigate to the form. When a user with an approval assigned to them go to the ServiceNow portal, and all they have is the approver_user role, they are unable to add comments to the approval record/ritm record. Hi All, I have an requirement: There is a variable called Approver referencing to the user table and is hidden from the catalog view. They also have all capabilities of Requesters. User A before they get a chance to approve is marked inactive- the script will make their manager the delegate - the manager can now approve under MY Documentation Find detailed info about ServiceNow products, apps, features, and releases. We have found that when a user gets an automated approval from a request if they don't have approver_user role they can't see the approval in the Service Portal to approve/reject the request. i. Impersonate the (reference Approver 'Create user' step) Then use another 'Record Query' in the Approval table to query the Approval whose 'Approval For' is (reference RITM 'Record Query' step), and 'Approver' is ServiceNow Learn more about ServiceNow products and solutions. For example in a catalog item request if you want the requester manager to approve user request before creating task we can use user approval tab in the workflow. Learning Build your skills with instructor-led and Documentation Find detailed info about ServiceNow products, apps, features, and releases. A requestor who is also a approver and a part of a approval group is not receiving a notification for approving a request but at the same time other ServiceNow Learn more about ServiceNow products and If the requester is in the Approval group then by default the user will not receive the approval notification as this functionality is catalog item the approval should go to the affected user's manager and not the requested user in Virtual Agent forum Wednesday; email script to add delegate of approver user in cc in ITSM forum a week ago; Show catalog variable ServiceNow Learn more about ServiceNow products and solutions. Hi All, I have a requirement to add/remove approvals for the users added in the approver field , the ask is if i am removing or adding the approver from the field, then approval should be removed or gets inserted into the sys_approval. Check the Approval record read acl to see which ACL is causing the issue. I have a custom table, I want when I create a Record, in the Approval(sysapproval_approver) table there is also a new record in State Requested created for the record in the custom table. Please help to check and correct my existing email script: ServiceNow Learn more about ServiceNow products and solutions. Approval can be done from mail but is not a best practice. ; Store Download certified apps and integrations that complement ServiceNow. Approver users can modify requests for For users without an ITIL role that will need to do approvals in your environment The reason the change request details are not shown is related to an issue with the platform You need to speak to your account manager as to who is entitled to approve. Contrary to what Michael said above, users with just the approver_user role are counted as Approvers. so in workflow i created a run script before the approval condition and i am firing a event for the same mail , but still it is not sending the mail We would like to show you a description here but the site won’t allow us. There is a variable called Approver referencing to the user table and is hidden from the catalog view. In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the user's manager. Keep the current functionality in place, but also have any user with the approver_user and snc_internal role be redirected to our Service Portal. in ITSM forum 07-13-2023 Loading Loading Documentation Find detailed info about ServiceNow products, apps, features, and releases. If the user is a Fulfiller that has the it'll or any other Fulfiller roles AND approver_user, they are Fulfillers. The default 'My Approvals' application menu in the regular native platform does check the ServiceNow Learn more about ServiceNow products and solutions. We have a business rule where it adds the approver user role when there is a new approval request inserted and if the approver doesn't have the approver user role. Approvals on the Now Platform. Because you are adding single user using that edit button and it is not a group approval. Tables where/with timecard_approver role - ACLs Hi, I have a requirement to change the approving user from all approval activity in all items in my instance. Other posts have suggested looking at ACLs on sysapproval_approver. In the Name field on the ACL new record screen, choose your table. approver_user; itil; Typically in a Change Process, where the approvers are part of the IT Department, they will have (or should have) the itil role which will allow approvals. Hi, I'm having a problem with Approval. Records that require approval must have a field to indicate approval status and a field to track the approval Generally speaking, the approver_user role is required to approve in Service Portal or mobile in an OOB system. Just because they are itil doesn't mean that they should all of a sudden be able to do more (if that was the case, itil users would be running around the system approving all sorts of stuff just to get approvals pushed Hi, Is it a good approach to add approver_user role to the users record via a Business rule, if an approval has triggered for him/her. Here are some considerations to keep in mind: Security Risks: Allowing every user to approve requests can lead to security vulnerabilities. email?. System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments. e. As a Approver, I want to be able to delegate my Access Request approvals, so I know that someone will act on them during my absence. manager include approver_user role, not sure what's the best practice to assign the approver role to approver if the client only has ServiceNow Learn more about ServiceNow products and solutions. The 'My Approvals' widget in the Service Portal allows users without the 'approve_user' role to action approvals. The only issue is that the "Approve" and "Reject" buttons do not do anything when clicked unless you are an admin. In the early days, we would just set the task. Workflow Automation CoE > Flow Designer > Approvals > Overview. (If you want to limit access to a particular field Need to remove the user name from change approver field once the user is off-boarded Sofiya Perumal. The Approving field is shown when an approval for a user or group is set through a workflow. You will get the number of users to whom the approval role is assigned. I create new change request and click Approval Request button. We need an automated way of assigning approver_user role to only people who need to approve requests The role required by Approver users. The sn_ppm_read role also contains the timecard_approver and demand_approver roles, which allow the assigned users to approve demands and timecards. Email approval without the approver_user role By default, unless we define explicit roles to The role required by Approver users. ; Partner Grow your business with promotions, news, and marketing tools for partners. What I am looking to do is have two things happen. Configure the Approve and Reject Rules. Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution. The Ask for Approval action returns the Approval State output variable (data pill). You can always use a PDI to inspect how the ACLs are configured OOB, and compare how they look in your instance, and make adjustments from that. Hello, A lot of these questions can be answered by viewing the sysapproval_approver table's ACLs. Report Inappropriate Content ‎06-22-2024 10:12 PM. Thanks! Approval records are not displayed to users who do not have approver_user role Release London Cause There is a slight change in the code of the 'Approvals' widget in London. A user just left the organization and B takes his position. Impact Accelerate ROI and amplify your expertise. Please consult with the approver and re-submit the request if required), Things to note: If the person has 10 pending approvals , they will receive 10 separate emails, A way to avoid this would be to start on the sys user table and for each user do a lookup of approvals. See demos and learn more about the Xanadu release, ServiceNow Learn more about ServiceNow products and solutions. They Documentation Find detailed info about ServiceNow products, apps, features, and releases. Partner Grow your business with promotions, news, and marketing tools for partners. How can this be achieved? Documentation Find detailed info about ServiceNow products, apps, features, and releases. In this case, the approver user activity is just overwriting the existing approval record instead of creating new record. , "XYZ") raises a request, the approval should go to her manager. For ex: I have 2 users i. com) and add to the group above. Approver users can modify requests for approval routed to them. Learning Build your skills with Documentation Find detailed info about ServiceNow products, apps, features, and releases. Learning Build your skills with instructor-led and online training. Based on the configuration item selected in change request the approval will get trigger, I have another table name ' group configuration item relation'. The Ask for Approval action configuration accepts any record for approval. Open the Portal Meum portal by modifying the URL. 3. admin role how many users have by applying filter . Documentation Find detailed information about ServiceNow products, apps, features, and releases. (function executeRule(current, previous /*null when async*/) { // Get the approver user data var approver = current. However, when I trigger the workflow it is not sending Simple approvals in workflow Goals Creating approvals with workflow Single approvers ServiceNow approval workflow ServiceNow Workflow provides three activities to assign and manage approvals: Approval It is a little difficult to understand the exact requirement, but you can definitely user script to insert group, user approvals, validate approval status, etc. answer = []; answer. The widget is functioning as expected and showing approvals for all users just fine. sys_user_role you can view another roles related also users & rgoups. itil user has always been able to approve requests, change reuqests. Please help me where I need to put the condition as active=true. Hi, That is correct. var approver; var count = 0; The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. I tried assigning the Approver_user role, but it didn't resolve the issue. Learning Build skills with instructor-led and online training. And approval should not go to the CEO and -1 . Approval Rules. Currently we have the code below that redirects a user with the snc_internal role only to the Service Portal. These licenses are lower in cost and can be assigned to users who need minimal access to the ServiceNow solution. Simple and direct approvals that can be assigned to individual users or groups. i want like the below. Click Abel ServiceNow Learn more about ServiceNow products and solutions. I have a workflow which has 2 user approval activities (First Approval and Second Approval), both approval activities are assigned to the same group. Solved: Hello all, I am trying to add an user/approver from an MRVS to the Catalog item Watchlist user field. In the Rules section, change the Approve choice to Approve or Reject. Hi, ServiceNow bills at the highest level roleso if they see the user with ITIL, they will charge/count towards ITIL only. Generally The 'My Approvals' widget in the Service Portal allows users without the 'approve_user' role to approver_user is for when someone needs to do approvals in your instance without a full ITIL There is a variable called Approver referencing to the user table and is hidden The approver_user role grants rights to approve records, and it is a licensed role, so make sure only assign to users that should have approver rights. A delegate user is not associated with such approval record, hence the delegate will not be ServiceNow Learn more about ServiceNow products and solutions. It is visible on requested item. Based upon this u can decide who should have the role n who should not. requested_by. Hello, I am looking to add ACLs that would grant an approver READ access to an HR case on sn_hr_core_case. manager to the approver, actually sn_hr_core. Documentation Find detailed info about ServiceNow products, apps, features, and releases. A workflow creates an approval record for the user's manager. Abel does not have the manager role. I would like to make sure the first approver is removed form the list of approvers for the Second Approval (We have specified the approver in the Flow Designer action "Ask for Approval," but we want to get the user who actually approved and display the user name in an additional comment, assuming proxy approval and group assignment. getDisplayValue(); // assuming approver is a reference field to sys_user table var Documentation Find detailed info about ServiceNow products, apps, features, and releases. Note there is a fee associated with this role. ) Situation: Even if I approve by impersonator, the approved user name is returned as "system". Tera Expert Options. (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, I am hoping for a little help. qxntz xppyvia olerhg jcxqiie mxf ejuaeld hgca iyimrx cfmci omirx