Rockauto customer service. Lately their shipping department has been substandard.

Rockauto customer service RockAuto reviews and Rockauto. But, with that said, I buy garden variety stuff for the Commodore as well as major items for my family cars online from RockAuto. RockAuto. Thanks RockAuto! Erik in Washington May 2, 2024 · Discover the pros and cons of Rockauto parts in this insightful article! Uncover glowing reviews on the vast selection, great prices, fast delivery, and top-notch customer support. The online catalog includes axles, brakes, engines, exhaust systems, radiators Auto Parts for Your Vehicle at Reliably Low Prices. Tried calling customer service on issues with an order and lo and behold there’s no one available for over-the-phone service, only via online chat. I am always telling other DIYers about this company! David in Tennessee. I have had a couple issues, but they are a large company, so the customer service department was always able to handle it or explain the issue, not a big deal. Reviewers complaining about Rock Auto Parts most frequently mention customer service, and return shipping problems. Call (608) 661-1376 or email service@rockauto. I emailed the customer service address and they responded saying “use the website”. Go back to RockAuto customer service & see if they will credit you the discount. Customer service is terrible. Learn how to use the part catalog, choose parts, and manage your account. Zero customer service. But my most recent order, a set of disc brake Rockauto changed about 2 years ago. Rock Auto has no phone support. They listed a part for my Year, Make, and Model of truck. The OEM stuff is always the best obviously. This part will only fit on a 5 speed. receive on most shipments, including prepaid GST/HST, no surprise broker fees, and rapid delivery from nearby warehouses when possible. Rock Auto is a great search engine and that's all I use them for anymore. Overall, RockAuto is a legitimate online retailer of automotive parts and accessories that provides customers with a wide range of products, competitive pricing, and excellent customer service. In the description it clearly states it fits a 6 speed manual transmission, but does not. Did it online with the printable return slip. RockAuto customer service representatives are now available to answer your questions until 4 pm (cst) Saturday and Sunday. Use that to find your order number. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. A month ago they sent me the wrong part that I'm stuck with because their return process is ridiculous. We do not have a customer service phone number to provide assistance over the phone. Well wouldn’t you know there is no possible option on the rockauto website to chat live with a representative. Long time customer (10 years) - occasional shipping issues that previously were easily filed and remedied. Based on my experiences dealing with their customer support team, I wanted to provide a helpful guide on how you can get the answers and service you need as a RockAuto customer. Find answers to common questions about your orders, such as how to track, change, or cancel them. I drive an older Park Avenue, and no matter what odd part I’ve needed through the years, RockAuto has come through for me every time. Lately their shipping department has been substandard. Oct 2, 2023 · For example: “Is RockAuto legit?” or “How do I contact RockAuto by phone?” as customers often have challenges contacting RockAuto customer service. I am amazed at the number of parts that RockAuto sells for rare cars! Tommy in California (RockAuto customer for over 12 years) Sep 26, 2021 · Went to call Rockauto only to find they only have online customer service, terrible! Filled out the 'missing piece' complaint, wanting them sent ASAP but get a message saying if I don't have them by so and so date (almost 2 weeks from today) to email them, since I can't call. Nonetheless, their customer service team may be busy handling other requests, such as inquiries from buyers. Auto Parts for Your Vehicle at Reliably Low Prices. Between searching multiple websites, decoding cryptic part names, and During the month of August 2021, Walker Products is offering RockAuto customers an exclusive 5% instant manufacturer rebate on many sensors (including many Full Service Kits) in the RockAuto. For customized items, contact RockAuto’s customer service to understand specific return conditions before purchasing. Ralph of RockAuto admitted that Catherine's comments "were not justified. I've spent 11 years managing teams to provide personalized costumer service experiences for the customers of two of the top Fortune 100 companies. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point I will continue to purchase from RockAuto with confidence knowing I will get top rate parts conveniently, at low cost, and with great customer service. Date of experience: June 12, 2019 Terrible lack of customer service. I have been a rockauto customer for… I have been a rockauto customer for over 9 years and I have never had a problem. Top RockAuto complaints Based on RockAuto reviews, the company has a 2. Probably bad luck. However, I could buy 3 ball joints from RockAuto and it would still be cheaper than my local parts store. rockauto. Day 3 emailed rock auto to ask for a refund. 134,628 likes · 67 talking about this. Their number says we have no phone customer service and any issues are only handled online. Shipping costs are non-refundable unless RockAuto is the one at fault ; How Long Does It Take for RoackAuto to Process Refund Requests . Have used RockAuto for years - Consistently Great! RockAuto customer support, website and pricing has never ceased to surprise me! I have saved hundreds (if not thousands) on parts, and even more on service by taking care of much of my own vehicle maintenance. Jun 1, 2013 · I heard their customer service and return policy isn't the greatest. After the return was completed there is no options to get that half shipping back and there is no way to contact Rockauto . They constantly send the wrong parts and make you pay to send it back, they will confirm it fits and send you a totally different parts, ordered a axle for a 2003 BMW 325XIT and I received a axle for a 2006 Ford focus, and I have to pay to send it back, same deal with windshield wipers, this is my last time using them, absolute pain and slowest Poor customer service Rockauto. They will ony take an address correction from the shipper. RockAuto, LLC is located at 6418 Normandy Ln #100 in Madison, Wisconsin 53719. I ordered a part that they said was in stock. RockAuto is a completely online company. . VERY DISAPPOINTED in Rockauto not having phone customer service. Aug 10, 2023 · Customer service: The company has a dedicated customer service team that is available to assist customers with any questions or concerns they may have. '68 el Camino SS 396/325 hp, 4 Speed, 3. ' I'm looking for an email for RockAuto. I waited another day and nothing. Btburn, In response to a recent Supreme Court decision (South Dakota v. DHL tracking shows my order hasn’t been picked up yet. RockAuto, LLC can be contacted via phone at 608-661-1376 for pricing, hours and directions. com catalog. It worked for me before. Reach RockAuto Customer Service in Record Time with DoNotPay. Customer Service Newsletter Archive RockAuto is the only place I'll shop online for auto parts. Dec 1, 2024 · Hey Chuzz! Hope you had a good Thanksgiving & your Christmas & New Years are good as well. Visit the company website www. I get my orders shipped to Canada, and I find the international shipping rates super reasonable. Better yet, customer service is solid and responsive. Then, from the browser's menu, select 'Add to Home Screen. Reply reply Objective-Screen-408 • I looked When I spoke to RockAuto customer service & explained everything, a manager there told me that they sell cam bolts for these assemblies for $8 and their offer was to reimburse me $8. Horrible customer service. Reviewers complaining about RockAuto most frequently mention customer service, wrong part, and return shipping problems. People complain incessantly about them not having a customer service number, but I prefer email anyway as there's always a chain to fall back on. com on your Internet browser (Chrome, Firefox, Safari, etc. I've been using RockAuto for years. Rockauto customer service says they can't make the change due to a "fraud prevention policy". They kept saying refund was sent it was all PayPal. I bought some sway bar bushings and ended up returning it. I paid almost 100$ to get next day air. RockAuto does not have a customer service phone line so I have no way to reach them directly to resolve this issue and I am frustrated that they took payment from me but did not provide one of the 4 days ago · As a potential customer considering RockAuto for your auto parts needs, it's important to note the mixed experiences shared by customers. 48% of users think that RockAuto should improve its Customer Service. 16th Annual Inland Valley Street Rods Car Show Nov 12, 2018 · Up until recently I was a big fan of RockAuto. While some feedback highlights occasional shipping delays and incorrect orders, Rockauto shines with its competitive pricing, quality products, and excellent customer savings. | Read 1,781-1,800 Reviews out of 2,199 I used RockAuto to replace all the power steering and hydroboost systems on my 2006 Dodge Ram 3500 diesel because I saw a YouTube video of someone who did this and he used RockAuto. If you are in a hurry to receive your parts, there are usually expedited shipping methods available. Our customer base falls primarily into three segments: For Enthusiasts, By Enthusiasts. The only option was to return the wrong parts for a refund. Weekend warriors tackling custom builds and restomods have been part of the Rock Auto family since the Finding the right parts for your Honda can be a hassle. Thank you Rock Auto. Whenever practical, my Hudson parts come from club members. Everyday I checked the status of the art, only to see the ship date is pushed back another day. Review the specific return policy for hazardous materials or final sale items to avoid any issues during the return process. All the Parts Your Car Will Ever Need! File a Customer Review; RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers. For general inquiries, assistance with your Dorman Products Account or Part Look-Up, please fill out the information below and we will help address your specific question. No customer service to speak with to confirm the correct parts or fix issues Like all the other auto parts vendors or ebay or Amazon I will never purchase from RA again F off RockAuto Date of experience : April 23, 2024 This is one complaint I do have about Rock Auto - when one of the parts warehouses they work with sends the wrong part, the customer is often on the hook for return shipping, plus the long delay in getting the right part. RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers. BBB helps resolve disputes with the services or products a business provides. Great parts, bad customer service. I had been ordering from that site for the past few years and all was good. Rock Auto has no customer service to speak of, no one to communicate with, and everything is automated. Rock Auto Parts ranks 468th among Auto Parts sites. Another Happy Customer! We have three aging vehicles and I have limited skills, but lots of curiosity and tools! I learned from experience and careful shopping that RockAuto has what I need at a price I like. Save the shipping box and packing materials. You do not need to select manufacturer or part group, but you can limit results by brand or part type using the drop-down lists (and then click "Search" again). Not sure how much that will translate to Mexican shipping rates. I have been a Rock Auto customer for about 15 years. The cost of returning a part are almost half the cost of the part. I wonder if the cost savings of not having a customer service dept. com, Rockauto accounts are an optional feature to help you keep track of your order history and to make shopping for parts even easier. 4 stars from 1,669 reviews, indicating that most customers are generally dissatisfied with their purchases. Online system tells me to check with neighbors and canvass my neighborhood. Thanks RockAuto for great customer service and quality parts! Bob in Arizona RockAuto is a completely online company. Today I learned they have no customer service department anymore. For all customer service issues fill out the form above. No response from FedEx when I respond not delivered , not my house. com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Auto Parts Customer Service. You will need to have your orders shipped directly to you. 6 days ago · How to contact RockAuto customer support at phone number? Call or write an email to resolve RockAuto issues: Request for Information, Shipping and Delivery, Return/ Replace. Weekend Warriors Annual Car Show 6/5/2010 Grimshaw, AB, Canada e-mail. RockAuto ships auto parts and body parts from over 300 manufacturers to customers’ doors worldwide, all at warehouse prices. You can also call us toll-free at 1-800-523-2492, Mon-Fri 8am-5pm EST. A couple months ago I did receive a wrong part, but that was taken care of successfully through an online return process. I have 7 autos of four brands. Initial RockAuto Auto Parts complaints should be directed to their team directly. These folks have a very long way to go to win me back. Canadian customers enjoy the same level of service that RockAuto customers in the U. no one to call, cant find an email addresswhat a joke. com the best place to purchase auto parts online! Our Analytical Customer Support Specialists: Respond to customer inquiries; Create and implement solutions to customer concerns RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. I've also seen some old posts here asking this question with positive responses, but the reviews I'm seeing now are troublesome. Simply add a qualifying Walker Products part to your cart and instantly save even more on RockAuto's reliably low prices! RockAuto ships auto parts and body parts from over 300 manufacturers to customers’ doors worldwide, all at warehouse prices. But, I've saved so many thousands of dollars from RA over the years, that it's hard to be too terribly upset about it. You can find contact details for RockAuto Auto Parts above. They have lied and told me there is a application for this part on a 6 speed. The newest tracking update is Monday at the earliest. From classics like the Buick Electra to modern sedans like the LaCrosse, RockAuto carries parts for every Buick model under the sun. As stated at rockauto. I explain, not recieved, not my house. Find answers to common questions about ordering auto parts from RockAuto, such as how to check order status, request a change, or report a problem. 4-star rating out of the possible 5, with only 15% of users who would likely recommend the auto parts company to Dec 27, 2015 · Rock Auto are THE BEST! RockAuto. The way they do business is unethical. As a matter of policy, BBB does not endorse any product, service or business. You can also contact RockAuto through their social media pages. Rockauto has decent customer service, I’d call them. Beyond impressed by these guys. Le nom et le logo de RockAuto et ALL THE PARTS YOUR CAR WILL EVER NEED sont les marques déposées de RockAuto, LLC. Good luck! Feb 18, 2022 · While the RockAuto customer service could have been handled a bit better, you comparing them with Amazon (who has their own shipping company in ADDITION to them using USPS, UPS and FedEx at times) is sort of an unfair comparison. Reaching out to RockAuto customer service can sometimes feel like a drag. Now that I've got that off my chest, what are some Rockauto alternatives Auto Parts for Your Vehicle at Reliably Low Prices. Plymouth Rock Assurance ® and Plymouth Rock ® are brand names and service marks used by separate underwriting, managed insurance, and management companies that offer property and casualty insurance in multiple states pursuant to licensing agreements. Prices, shipping speed, variety of options, website layout I only found out when I saw the charge on my online banking. I like purchasing from rockauto but only if I absolutely know I need the part. According to several RockAuto vs. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you! I just got a reply from rockauto: Dear Mr. KYB is generally considered the best option for aftermarket struts. If for whatever reason you want to send an email to the company`s customer service department, use this email address: service@rockauto About RockAuto, LLC. This piece stresses the importance of Who Shops at Rock Auto? Everyone! Although we got our start catering to hobbyists and mechanics, today all types of auto owners shop at Rock Auto. Les noms de fabricants et les noms de transporteurs et les logos dans le catalogue RockAuto sont les marques déposées de leurs entreprises respectives et sont utilisés seulement pour identifier leurs produits. Thank you . Date of experience: September 02, 2024 Rockauto has 2 locations, Customer Contacts Yoshinga Medley-Jenny, Manager. Contact Rock Auto by Email. Now it's a black hole. Cons: No customer service, Customer service, Poor customer service. Your experience matters. Oct 4, 2024 · Rockauto Customer Service Contacts RockAuto, LLC specializes in supplying a vast array of automotive parts and accessories. Wayfair), some states now require online retailers, like RockAuto, to collect sales tax on orders shipped to that state. And it gets here in a timely fashion. S. John in Pennsylvania RockAuto recently added two new features to the customer accounts. 43% of users say that they won't use RockAuto in the future for similar services or products. Aug 24, 2024 · Pros: Price, Good prices, Prices. May 31, 2021 · You can also reach RockAuto via their contact phone number: 608-661-1376. They used to be able to be reached by phone, and had some of the best service in the industry. The only way to teach a lesson is to stop supporting them, and that's what I'm doing. Their main customer service number is 1-866-762-5288, and it’s Jan 3, 2025 · ComplaintsBoard. RockAuto Auto Parts ranks 715th among Auto Parts sites. Jul 3, 2010 · Vettes of Coastal Maine Bar Harbor Tour 2010 6/4-/6/6 2010 Bath, ME website. Maybe shoot someone at service@rockauto. Fast Online Catalog. Partsgeek: Customer Service. To place an order call 1-800-541-9352 How Do I Track My Package? Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. 0 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Rock Auto usually has much more selection though, and obviously prices are substantially better. Anyone have tips for getting anything productive done with rock auto? I’ve ordered a lot from them over the years and they are great when the part works as it should but it’s horrendous when customer service is needed. 31, Buckets, AC, Black on Black - SOLD Gone to a new home. After placing the order they emailed me a ship date. Another Happy Customer! I am an independent automotive diagnostic, restoration and repair technician, and have never been more satisfied with an online parts distributor. Communication is critical to customer service, another area where Feb 14, 2021 · Boss2003 wrote: ↑ The big issue with rock auto are returns. Great prices and the order ships almost immediately. Our weekday office hours are Monday - Thursday 7am-10pm and Friday 7am-9pm(cst). Die Namen und Logos von Herstellern und Versandunternehmen im RockAuto-Katalog sind Marken der jeweiligen Unternehmen und werden nur zur Identifizierung ihrer Produkte verwendet. Enter the part number then click "Search". They have the most extensive catalog of parts, the best prices, and the most accurate service and shipping I have encountered. I have sorted out all of the nagging problems: cylinder head gasket, brakes, cooling system, hoses, timing belt, carburetor rebuild and tune up parts. I have extensive experience in new and used cars, and also in service. Partsgeek Reddit discussions, the latter is the victor in customer service, noticeable through on-site experience. If you have a problem with a part during the warranty period, RockAuto makes it easy to submit a warranty claim through our Order Status & Returns page: Check if your warranty still is valid View complaints of RockAuto, LLC filed with BBB. They have their positives but in the end be weary as you get what you pay for Der RockAuto Name, Logo und ALL THE PARTS YOUR CAR WILL EVER NEED sind eingetragene Marken von RockAuto, LLC. I tried to call rock auto about it to see my options (needed the part this week). Mind you my mechanic can’t complete the repairs without said part. 0. It cost $7. Actually, they still offer customer service with real humans via email to service@rockauto. I told him this was unacceptable as in total this cost me hundreds of dollars ($50 for the bolts, gas, aggravation, plus I hired a mechanic to help me at $75/hr). Then go to the website and choose Order Status and Returns at the top right. Great price and service. Personally I use powerstop rotors and pads but that doesn’t mean bendix is bad, I just don’t have any experience with them. Rock auto is the worst. Once you calm down a bit, you will see that this is a mess created by USPS and not rockauto. I emailed rockauto customer service and they never replied back. The company's extensive inventory includes essential components such as brakes, wheel hubs, exhaust systems, steering mechanisms, wipers, and engine parts. You can talk to PayPal on the phone with USA workers. All but 1 part came the next day. 50 to send them back a return part, they rejected it because I put the label on manufacturer box and offered to trash the $50 pump. It's a cat-and-mouse game. ). Date of experience: August 07, 2024 This has happened three times already. ' You'll now be able to tap the RockAuto logo on your home screen to quickly access our catalog and reliably low prices! Apparently RockAuto has no phone number you can call and they don't list an email address so I emailed their service@rockauto. RockAuto is an online, family business founded in 1999 by automotive engineers with two goals: Customer Service: Help Page Order Status and Returns Auto Parts for Your Vehicle at Reliably Low Prices. Still no part on day 2. com ) is a brand like RockAuto that does offer positive customer service. Rockauto is a good resource to look up part numbers, then use the results to price shop. Then they changed to email only, and were complete dicks to deal with. I have ordered 4 or 5 times now, and if I order on a Monday, its here in Aus by Friday same week. RockAuto Auto Parts has a rating of 2. " Maybe just coincidentally, some time between 2018 and 2011 RockAuto eliminated customer service by phone and required all customer service matters to be handled online. The most direct way to contact RockAuto is by phone. The instructions for a return stated they will pay half of the lowest return shipping cost . com has the worse customer… RockAuto. 0 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. RockAuto is an rockauto sucks! Zero customer service. I don’t know what the hell I am supposed to do knowing that I got scammed by rockauto. RockAuto does not price match or offer price adjustments on past orders -- we always offer our lowest prices we can to every customer, every day! Because we value our customers, we do offer discounts to repeat buyers. ;( "Dear customer, By providing the worst customer service, we offer the cheapest (and often lowest quality) parts! Fuck you, RockAuto" Auto Parts for Your Vehicle at Reliably Low Prices. Thanks RockAuto! Aaron in Arizona Sep 3, 2017 · I buy at Rock Auto often, had one instance with an issue with the PS pump that was sent not being the same as exactly as what was described, their Customer Service worked with me to get it right. Their website allows you to easily lookup parts by year, make, and model. com or help center for more information. RockAuto once provided excellent telephone support for both order inquiries and even technical info. 4 Aug 26, 2021 · Additionally, here are 10 auto replacement part store brands like RockAuto that do offer positive customer service: Advance Auto Parts ( shop. Click the "Part Number Search" tab at the top of our page. Worst part -reordering it could end up with another box with the same issue. really pays. RockAuto has 74 reviews with an overall consumer score of 3. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you! In other words, she said no other customer had ever returned anything. After scouring their endless verbiage and submitting an abbreviated explanation that’s limited to a few words, their lack of a real person customer service is RockAuto’s downfall. I wish this guy the best of luck but don't have high hopes for RockAuto customer service these days. com If you have an issue, contact our customer service team for troubleshooting help. Try contacting RockAuto's customer service team on their social pages via direct messaging or by using comments or mentions. FedEx sends pic of delivery confirmation of NOT my house. com customer ratings for January 2025. com address. Businesses are under no obligation Rock Auto Parts has a rating of 2. RockAuto sells the most recognized brands in the industry so you can buy with confidence. Rockauto sure does live up to their poor customer service rating I ordered a rack and pinion from them, part was identical to mine but the shaft was clocked in the wrong direction. Contacting RockAuto Customer Service by Phone. 5 out of 5 stars. Horrible customer service, won't send refund had to file with PayPal to get money back. Your Choice of Quality. I ordered a pad/rotor kit for an '05 Honda Accord and all parts but the front pads. Easy to use parts catalog. Additionally, additional information can be found on RockAuto's customer service page. Rockauto is now useless to me. I've heard great things about rockauto and their prices, not so much the customer service but that doesn't really matter to me(as long as I get the parts). We stand behind the products we sell. RockAuto had the parts that I needed. Reach out to Rock Auto, no phone number online only customer service. I emailed support and they said, 'there must have been a remanufacturing error, order a new one and we will issue a return for this one once it arrives. They lack customer service as I believe they feel that cheap car parts mean you get what you pay for. The venerable 22R engine has over 315,000 miles, and I will need to rebuild the engine, transmission and transfer case again using RockAuto parts. The CEO of rockauto hates customers. Not only will I never purchase from Rock Auto again I will keep writing negative reviews until this company is out of business. RockAuto ROCKS! At one time I was in the auto business. While some customers have praised the wide selection of parts and competitive prices, others have expressed concerns about issues with customer service, wrong parts being sent, and difficulties with returns. In many cases, we can send replacement parts if needed. I have ordered from rockauto. I thought RockAuto was a reputable auto parts supplier, but I was wrong, they are the WORST because they provide zero customer service. Apr 20, 2024 · I know what good customer service is. Tried to cancel the order with no luck. The warehouses are specialized to ship parts and do not have customer service desks or storefronts to accommodate order pickups. It's about to take me a day to clean up this crap and additional money and time to purchase additional packing materials and drive an hour away to the nearest drop-off location with the box. Customer service is NON-existant and they screw the customer over left and right. advanceautoparts. com are an amazing company. com . com has the worse customer service. RockAuto is an extremely popular auto replacement part store which competes against other auto replacement part stores like Advance Auto Parts, AutoZone and Safelite. 841 reviews and 136 photos of ROCKAUTO "Refused a full refund, when their supplier sent/manufactured a defective part" Aug 19, 2024 · Initiate returns through RockAuto’s website to obtain a return shipping label quickly. There was an order form in the box with your item. Tous droits Mar 17, 2011 · The fastest way to contact Rockauto, the best Rockauto phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and experi You will use your customer service skills to resolve a wide variety of challenges, in a fast-paced environment, continually striving to make RockAuto. This vehicle will be passed down to my grandson. Rock Auto will allow you to generate a return label with their heavily discounted shipping rates with FedEx - so it'll cost 7-12 bucks at most to ship things back, unless it's a huge or heavy part. RockAuto offers a comprehensive auto parts catalog, shipping parts from over 300 manufacturers worldwide at warehouse prices. 9 out of 5. This is the second time I’ve gotten screwed through rock auto with parts that didn’t work properly with my car. Bilingual Customer Experience Analyst As a Bilingual Customer Experience Analyst, you will use your Spanish, German and/or French skills to respond to customer inquiries, create and implement solutions to customer concerns and help translate, maintain and improve our user-friendly website. I find it a lot easier when something goes wrong because you can actually share pictures (much better than me trying to describe the issue over the phone). But since last fall they have migrated to the opposite RockAuto Vs. Looks like rockauto is going the way of other companies that care more about money in managements pocket than the actual business and customer service. Struggling with the system for a return is like a nightmare. You don't want to spend significant time on the phone when you have other tasks to attend to -- like getting the right parts to fix your current vehicle problem. Full Manufacturer Warranty. RockAuto will try its best to process refunds immediately after receiving the request. How many stars would you give RockAuto? Join the 2,504 people who've already contributed. I made a mistake in the shipping address, and fedex can't deliver my package. RockAuto has a rating of 1. com an email saying you've been a customer with them since 2007 and this is the first time they've screwed up but you're really upset because you had to go to autozone (their competitor) to get the parts you wanted instead of simply resolving the issue. Partially my fault for not checking the parts before diving in, but it turns out that for this kit which is listed for my vehicle the front pads aren't actually for the car and don't fit. Zero customer service, false promises. Sorry for your troubles. I hope the support savings by going zero customer support will hopefully more than offset the customer losses. It never came. And in case anyone at Rock auto wants to review this here's the Ticket# 100443579 and Order 231016454 Contact Dorman Products Customer Service. Sep 26, 2021 · Went to call Rockauto only to find they only have online customer service, terrible! Filled out the 'missing piece' complaint, wanting them sent ASAP but get a message saying if I don't have them by so and so date (almost 2 weeks from today) to email them, since I can't call. Too many times have I been sent bad or even obviously wrong or mispackaged parts. Reviewers complaining about RockAuto Auto Parts most frequently mention customer service problems. com in th past and had no issues. Outstanding service, even all the way out here in Australia. He made a decision several years ago to minimize customer service, and the result is what you see today. Learn how to view, print, or report your order confirmation, receipt, or invoice. The online catalog includes axles, brakes, engines, exhaust systems, radiators, sensors, steering components, Jul 3, 2024 · For technical support or questions about parts compatibility, contact RockAuto customer service, providing detailed information about your vehicle and the parts in question. And todayI only received one of the two parts I ordered. Typically, to add a shortcut to your home screen, go to rockauto. The cost of shipping is then deducted from the value of the part(s) you return. I’m in the same area and my parts come sometimes overnight. Date of experience: October 04, 2024 Never had any issues with them, mostly cause they send me my stuff quickly and correctly. Parts Geek’s website has a simpler design than RockAuto’s, making navigation easy. To get more information about the Rockauto services, please contact the Rockauto customer care team by email at service@rockauto. com. See full list on rockautodiscount. Customers with accounts can now associate their shopping carts with their accounts. The online process is just as bad as the zero customer service they provide. In all my 25 years in the car business I have May 28, 2020 · The next best way to talk to their customer support team, according to other Rockauto customers, is by calling their 608-661-1376 phone number for their International Customer Service department. DIY-Easy. fuwx bwpl luijcn tfhmsvv xjmdp hyse qnc excndcb azccte lql