Surface pro touchpad freezes After 5 to 10 min of use my pro 4 screen stops reacting to touch and my type cover touch pad becomes unresponsive. I understand that the Touchpad keeps freezing randomly. Choose the . My surface has all the recent updates installed. Here are the steps I have taken to troubleshoot this: It was recently wiped and reset back to factory defaults then upgraded to the latest build. Or take the adapter to your hand and try move the pointer - it will also stop freezing. Screen became unresponsive, and I noticed several dots that look like when you touch the screen appearing/disappearing at the top of the screen. Check that the relevant settings are correct. If it's on a lower setting, you In fact, with the third Surface Pro 7 the touchpad cursor started freezing and becoming unresponsive to my finger moving on the touchpad when I was on the first set up screen - this is the very first screen, the one where Cortana is asking you to select your language! It makes the touchpad unusable when the Surface Pro is running on mains Hi All, I recently got a Surface Pro 7 (i5, 8gb) and the bundled Type cover keyboard + touchpad. Anyone else experiencing this? Home. Oct 26, 2014 #1 First off, I have to say the trackpad is garbage. Windows 10 was introduced in 2015, and Microsoft has based the operating system around regular security updates to Hi guys, I've read up on loads of threads about the touchpad issues on the surface book but no matter what I try I can't solve the problem! It's a really weird case where everytime Check touchpad settings. I have a Microsoft keyboard with touchpad and the touchpad just stops working for a short period of time then works again just for a second or so. Arrow/Mouse pointer stuck on the right side of screen, doesn't respond to Touchpad-Keyboard works, can still type fine- External bluetooth Mouse works fine BUT right side of screen still has constant For hardware issues, normally, the next step would be device replacement. it has Intel i7 processor. I bought it just five weeks ago and I've already had to swap the charger for a new one and now the type cover's touchpad is freezing. The mouse cursor will randomly stop moving for about 2-5 seconds. I'm never doing anything overly taxing with my PC so this doesn't seem like it I've had my Surface Pro 3 for a few years and it's worked great. Also I have re-installed keyboard drivers. Also, you probably saw this incident with a Surface that would be resolved only when tilted - probably a debris issue : Microsoft Surface Laptop Touchpad not clicking So, to determine if a conflicting application is causing the touchpad freezing problem, you can try uninstalling recently installed software, starting with the most recently installed and working your way back. It seems like this issue was prevalent in the older models too and people blamed the chargers for the issue. ; Click Hardware and Devices, and then run the troubleshooter. Its Dell Inspiron 15 3000. Then click the link next to Surface Pro 7 then click Download on the next page. At times it doesn't move at all. And you can see that I One of the worst annoyances of touch-enabled Windows 11/10 devices is ‘Ghost Touching’ on the screen. Occasionally it will move a few inches for a few seconds but then it gets stuck and i can not get past the home screen. I noticed that my trackpad on my surface pro 6 does not work. I had to move it in the same direction which was not ideal. Hope this helps - Microsoft Surface Laptop A subreddit for the Microsoft Surface family of products. e. But the other monitor still works fine. Also, I slicked the machine and reinstalled a clean copy of I have a Surface Pro 3 I5/128 A common recurring issue I have is that the cursor gets stuck, trying to move the cursour around with the touchpad does not help. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. Surface Pro 4 cursor stuck at top left corner I'm having the above issue for a week. Thank you for trying the steps provided on the other thread. I like the Surface Pro 7, and it works great on battery power, but is frustrating that the trackpad is completely unusable while on mains power. I have had extensive chats with MS agents about this and am about to try a third machine after TL;DR: Had trackpad freezing issues while charging. Run the Surface Diagnostic Toolkit. Hi, same problem here with my Surface Pro 4, which I bought four days ago. ; In the new window, click Hardware and Sound. Hi, I recently purchased a Surface Studio, and the touchpad seems to freeze whenever I hold a key down. Surface 3 Touchpad First-Touch Delay/Lag I just bought the Surface 3 & Type Cover (note: that's Surface 3, not Surface Pro 3), and every time I begin using the touchpad, there's a delay/lag before the pointer reflects my finger's motion; i. Use the touchpad If your Surface has a touchpad, it has right-click and left-click buttons that work like the buttons on a mouse. Every 10-15 minutes or so my SP4 locks up briefly, maybe 3-5 seconds at a time. Press and hold the power button on your Surface until the screen turns off (about 30 seconds), then release it. I play on a surface pro 7. Press Win + X > Device Manager > Navigate to the trackpad driver and update it. I've had the surface pro for a year and a half yet I cannot figure out what causes this. Please help me to It makes my touchpad virtually useless, I can't move my cursor or click on anything. Since the last firmware / drivers update (August 2018) package, my mouse (G502, connected via USB) randomly stops working for a few seconds / minutes. [PRO7] I've had my surface for a few months and i've recently noticed this issue. After fooling around with tons of different mice/keyboard combinations I found the solution that fixes this issue (it was the As I move my finger on the touchpad the cursor freezes in place. Pls help me with my laptop windows 11 the cursor keeps freezing and disappearing if anyone could help me that be great Visit the manufacturer's website for your laptop and download the latest drivers for your touchpad or mouse. You should see the Surface logo. If the keys are stuck then the only way is to push it in (no too much, just to get the keys in the middle) and push it out. Recently the touchpad has been having problems with clicking: when i tap it I can click without any problems but when I actually press on the left or right button nothing happens. The shadow cursor that is blinking still can be used but the original cursor still stucked & dragged me & continue opening the item at that place. Becoming very frustrating. When restarted the touchpad works as normal for sometimes hardly 5 min minutes and then stops working. Sort by: Best. Trackpad suddenly laggy on Surface Pro 7 [PRO7] Today I noticed that my trackpad has become laggy. If you use a touchpad that connects through USB, check that both ends of the connecting cable are fully plugged in. 4-updated with last firmware and windows 10 Surface Pro Cursor Freezing I have been having issues with my cursor and screen freezing up every few minutes. However, unresponsive behavior repeats periodically (e. 3-update the touchpad driver manually from the manufacturer's website. My pc is constantly freezing and getting not responding window. Not because of this issue but because it was being given to If your touchpad isn’t working, it may be a result of a missing or out-of-date driver. I also tried with Microsoft Here are some easy fixes that you can deploy to easily solve the Surface pro touchpad not working error. Onenote freezes/resets when streaming in Zoom Admittedly, my class sessions are writing/drawing intensive, but I have serious issues with either version of Onenote freezing up, lagging and/or resetting using the SP7. Open Device Manager. You mentioned that you also have other Surface devices that are working fine, have you tried testing the typecover from the other Surface devices that you have to this unit to check if the same issue occurs? Also, testing the typecover of the Surface having the issue on the other Surface units. I've had my surface pro 3 for months and generally love it. 5. The best way to fix this is to re-install Windows on the device using a USB Recovery Image and if after the USB Recovery Image and still the issue persist, it could be a hardware This issue also happens when I use my laptop's trackpad, so it is not the mouse and keyboard itself that are causing this. It also features reliable wireless hi, I recently got a surface pro 7 and type cover keyboard as well as track pad are freezing when not using for the device for 1 minute. Surface Dock (2) 27" external monitors. The issue is only resolved by either : 1. A bought a Surface Pro 6 a few months ago and have run into a problem with the touchpad mouse freezing. The only issue I've had with it is that occasionally the touchpad freezes up for a minute or so, during which time I can't move my cursor. - In the list of devices, look for Mice and other pointing device, expand the list - Right-click the Touchpad driver and select Update Driver Software. Since last Monday, trackpad of the cover has been behaving erratically. A subreddit for the Microsoft Surface family of products. The keyboard is great, the trackpad works great when it works. ; Type Troubleshooting on the search box. Check for Windows updates: Make sure your Surface Pro 7 is up to The touchpad cursor freezes - but only when the Surface Pro 7 is running on mains power. I'm having serious problems with my Surface Book (i7 + GPU). Go to Windows Settings > Devices > Touchpad. It lasts from 3 to 30 seconds then goes back to normal. Reply reply Surface Book 2 15" 16GB RAM, 256GB SSHD. Even the lightest touch on the trackpad triggers the haptic and The main issue I'm having with this laptop is that it utilizes a new feature called "precision touchpad" that streamlines the touchpad to make it suited for office use / general use. Select the search box in the taskbar, enter device manager , and select Device Manager in the results. I used the Surface Diagnostic Toolkit and all seemed fine. You may try these steps to troubleshoot the issue: 1: Run Surface Diagnostic Toolkit and check Windows Update surface pro 4 touch pad problem when charger is connecting hi. Thank you for letting us know about this issue. I've had my Surface Laptop (3 I think) for a few years and the upper left / just left side in general isn't very responsive and it can be difficult to use the trackpad now (especially for things like moving windows where I have to click and then drag). The keys that appear on your Type Cover or keyboard vary and depend on what model you have. It happens suddenly and then I have to wait 5/10 seconds or touch the screen to revive it. This issue is still happening, so it is not the Surface Dock 2 that is causing this. Thank you for reaching Microsoft Community. Surface Pro 5 (2018) with keyboard cover (2021). One thread titled "Surface Pro 2017 touchpad mouse freezing" in this community forum has over 200 responders saying they have the same problem. The cursor freezes and touch screen stops working. I could actually hear the computer speakers (not plugged into the surface) buzzing when attaching the surface charger Hi guys, I've read up on loads of threads about the touchpad issues on the surface book but no matter what I try I can't solve the problem! It's a really weird case where everytime I move my laptop or adjust the screen, the keyboard and touchpad freeze completely and I i have conmected my Surface to a separate touch cover in the store and the same problem exists, so it isnt a problem with the type cover or touchpad. Axiom; Feb 13, 2019; Microsoft Surface Book; Replies 1 Views 5K. The fix is that I go to All Settings/Devices ALWAYS after startup, my Surface Book 2 touchpad freezes for 1-3 seconds several times. I use the trackpad to play games and whenever I click the touchpad (right or left click) the mouse freezes in place. For a while, my touchpad cursor has been not working, or just freezing every now and then for a while. Reading through the >100 replies shows this problem occurs in various models of the Surface Pro and other models too and there have been many suggestions of things to fix it. That being said, I'd imagine that this is not an issue isolated to Surface Pro 6's but any surface pro using a type cover. ) Press and release the power button to turn your Surface back on. The lag is mostly noticed while scrolling in the RELATED: Fixing Unresponsive or Frozen Touchpad in Windows 11. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of I've got a new Surface Pro 6 and the type cover touchpad cursor has freezing for 1-2 seconds to 10-15 seconds. This is super-annoying and I find myself tensing up throughout Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page. This is extremely interruptive to my workflow as I work with architectural plans and drawings using Bluebeam Go to Download driver and firmware for Surface, choose Surface Laptop . It freezes onscreen anywhere from 10 secs to 5 mins and there is nothing I can do to get it to move besides wait. Even reset the touchpad in settings, but then the mouse cursor disappeared. If that doesn't work, here's how to make sure your Surface turns off completely: Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this about 20 seconds), then release the power button. I like how they are hiding the bezel with the Force a shut down and restart your Surface. If your touchpad isn’t working, it may be a result of a missing or out-of-date driver. I want to clarify that it isn't the programs that are freezing; they are still functioning properly, it is only the mouse pointer that freezes, and it only freezes if it remains idle for more than six seconds, and it takes an excessive amount of wiggling to get the mouse to start moving again. my windows and surface firmware Mouse and touch screen freezing surface pro 4. • Check the settings, Go to Here are some steps you can take to troubleshoot the touchpad freezing issue on your Surface Pro 7: 1. Suppose the keyboard on your Microsoft Surface freezes; turn off your device and restart. I will even see the mouse pointer stuck on a spot on the Surface screen, but it is also moving fine on the big monitor. When the cursor goes over things they highlight fine it's just the buttons that don't react when pressed. Discovered that detaching the keyboard and reattaching it unlocks the trackpad. Is this a typical issue others have faced with signature typecover touchpads? On typecover with fingerprint reader I can encountering this issue when my Surface Pro 5 gets hot. Usually, using Fn + F8 (F7, F5 or F9). In this case, you should contact your laptop's manufacturer or a tech It could also be time to replace or upgrade your existing mouse to a modern version that is designed for versatility. Go to Surface r/Surface. Everything else is working fine on the machine and I have tested the keyboard on multiple machines and no issues. You can also adjust settings to prevent the touchpad from responding to accidental touches and more. the freeze is usually for about 8-10 secs. I have read every single thread I can find today documenting this issue (that thousands of people seem to have) with the Surface Pro 6 tablet. I have been through the online help up to the point where it suggests a system reset. Feb 13, 2019. I'll have to use the very bottom of the trackpad to move the mouse cursor and scroll. This has been happening for a while with my surface pro 6. My touchpad stops working as mentioned above. 3-run recovery tool . Detaching and re-attaching the clipboard from/to the keyboard base temporarily solves the problem. Upgrade Help. A computer may become slow or stop responding due to a busy CPU, not enough RAM or an unresponsive program or app. Open comment sort options My Macbook Pro wont turn on!! Its stuck on apple logo If you are using a laptop, you may use the built-in touchpad device to move the cursor around on the screen. surface pro 7 touchpad freezes when charging using surface connect charger. This fix was holding the metal part (on top of the kickstand) and using My Surface Touchpad freezes but there is a simple fix to it. I found this similar to Palmcheck, which I managed to fix on my last PC, but I cannot seem to fix it on this device as the trackpad does not seem to be a Synaptic device and doesn't have the option to disable Palmcheck. Surface Pro; Surface Laptop; Surface Laptop Studio 2; Surface Laptop Go 3; Microsoft Copilot; AI in Windows yeah it's not about updating them - look for dell touch or whatever until you maybe find a utility / program to set specific settings for your touchpad - could be somewhere in mouse settings - advanced - touchpad - or sth (should be installed with the drivers iirc) haven't used windows in a long time - same goes for dells hardware Applies To Surface Devices Surface Type Covers or keyboards have shortcut keys for common tasks like searching, playing audio or video, and more. And both connected via bluetooth since the whole thing is removable. The trackpad is still responsive to both left and right click events (pressing down on the trackpad spring so you can hear it physically "click"), but not "touch to click" (without physically depressing the trackpad). Original by design. When touchpad is freezing, plug it out and you will notice the touchpad stopped freezeing. I locked the computer and walked away. So, to try to narrow down the problem, could you please add some information here: This is to confirm if the problem is specific to the Typer Cover's touchpad, or if it originates from the system. The keyboard usually becomes responsive within 5 or 10 seconds. Latest: GoMan; Dec 18, 2024 I am having exatly the same problem with the touchpad. You can find these settings by clicking on the Start menu, typing “Touchpad settings,” and selecting the appropriate option. Surface Pro 7 touchpad mouse freezing While plugging the charger . Check 12 votes, 16 comments. Your touchpad or mouse’s sensitivity is most likely to It should be grounded if connected to the laptop. Hi RougeBullet, . I've had my Surface for about 3 days and I just noticed this today. cursor hangs or jumps around and totally no smooth movement of the curosr. Install and run Surface Diagnostic Toolkit It has been a while since the mouse was keeps getting stuck on the left side of the screen, unable to use the touchpad. Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed Surface Pro 7 touchpad is freezing [PRO7] I'm starting to feel a bit frustrated with this device. Ive had my type cover for my Pro 3 for around 8 months now and yesterday the touchpad now sticks when you lightly tap it (without clicking in the physical button). I agree completely and I've had this issue since Surface Pro 2 with type cover - and now on Type The Touchpad is designed to respond in a particular way by default, however additional settings can be configured to alter or enhance your experience. If still not meeting expectations try adjusting settings, like Touchpad sensitivity. Hey everyone, At least in my case, it turned out the physical space I used the surface pro in appeared to be the problem. I am trying to play sims 4 again but everytime I open the game the mouse cursor is stuck and will not move. When this occurs the only keyboard key that functions is the Detach key. But I realize that when I plugged in the charger, the trackpad sometimes freezed when my finger move. Expand Keyboards . Here are some tips to keep your Surface touchpad working smoothly: Keep drivers updated: Regularly check for driver updates through Windows Update or the Microsoft website. We have followed all the online help suggestions for fixing the touchpad issues, everything is updated as per suggestions. Hey all, Has anybody experienced an issue where the Surface Pro 4 will temporarily freeze mid swiping? This happens roughly every 5 mins, and it isn't always that noticeable as it freezes for not much more than 1 second. Randomly, the trackpad will stop responding in the top 5 sixths or so. Solved Specific touchpad issue. I purchased the i7/16 Go RAM/256 Go SSD and sometimes, even when I have no apps open, the display Every now and then I will be on my surfacebook and the touchpad seems to lock out the tap function. I have done all of these things with no luck: Force a shut down and Uninstall and re-install the Surface Type Cover driver. Cursor keeps disappearing on my Surface Pro 6 touchpad. So I had an issue with the surface touchpad that froze the cursor. Any advice would be Download the driver and firmware for Surface, choose Surface Pro 6 and click download on the next page. 4: Run System File Checker Tool Hi, i use the Surface Pro 7 since two months and noticed from beginning, that it has some trouble with the Type Cover. The only way to fix this is to disconnect the screen and then re-attach it. Surface Pro 9. i tried with another original power brick ( i have 2) - same problem. Sometimes, in the middle of use, my Surface Pro3 Touch Cover touchpad enters a bizzare state: The touch screen works normally in all respects. I have reviewed the warranty repair policy for the Surface Pro 6, and solution to surface mouse freezing/lag I posted this in the other question but I want to make sure people get the answer. Today I decided wipe it out and do a fresh install and . If you find cursor freezes in Windows 7/8/10/11, you can check if you have disabled the trackpad by accident. Please choose the . Run Surface Diagnostic Toolkit. I was surrounded by video equipment and other laptops, speakers. You may check this page to know more about So here is the situation, when my surface pro is plugged into the charger my trackpad and cursor latency is slightly off but manageable. This behaviour has been observed by Microsoft agents operating my Touchpad and mouse freezes for a few seconds (surface laptop 3 AMD) [LAPTOP3] Does anyone else have this issue where your touchpad or mouse cursor randomly stops responding for a couple seconds then jumps (but the system is not frozen)? This looks like a software/firmware issue. I am using Surface Pro 7 with its type cover. Microsoft, Please acknowledge this design flaw. The problem: When I connect USB peripherals (especially gaming mice and keyboards) to the Surface Dock, they lag and/or hang every X time. Share Add a Comment. Are you using the Surface Type Cover’s trackpad or a mouse? YES If you're using a mouse, is it a wireless or Yeah problems with 3rd party chargers over USB-PD affecting trackpad communication when plugged into an extension cord (or potentially just plugged in the wrong way around) is not likely something MS could have foreseen as an issue, but it sounds like they could still take active steps to address it for the next version, as they've done in every past revision to a new internal design. The Surface Pro is a 2-in-1 device, with pen input available for more precise and handwritten input. Navigate to Start > Settings > Devices > Touchpad. This means, your touchpad is working but the computer needs some time to come out of this system freeze. I bought an Aukey USB-C 60W PD charger as an additional charging device for my SP7. I have already received an offer of out of warranty replacement for a Surface Pro 5th Gen by paying 810 CAD because my normal warranty is over. Surface 3 Type Cover Touchpad sticking with light tap. msi file that matches your current OS Build and click Next. I have an absurdly irritating issue with my Surface Pro 3 that is intermittent, and I've never noticed a cause for it. It moves the cursor sometimes if I move my finger over the touchpad a few times, other times it gets stuck. 2. msi file that matches Surface Pro 6 Type Cover Trackpad Left Click Stuck I have had this for about a year now and use it for school work. The mouse wont work with the touchpad and the keyboard wont type anything. Moving the mouse mouse pointer with the touchpad works fine. Kindly g o to Settings > Devices > Touchpad and select Reset. Its still very annoying. The Type Cover for Surface Pro 6 also has a 1-year limited standard warranty. The same issue has been reported for the Surface Book 2 and Laptop 3. It is totally random behavior. It makes the touchpad unusable when the Surface Pro is running on mains power. You definitely aren't the only one and it's pretty much been like this since the start of windows precision drivers on every device I've used, from the old Surface 3, Pro 4 to 7+ type cover, Lenovo yoga laptops and now the Sensil Haptic trackpad on the SLS. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button. The cursor can be unfrozen by detaching the power cable from the side of the Surface Pro - but this should not be necessary. the system (W10 Home 1909) is responding with a great lag and sometimes completely freezes (and sometimes mouse cursor even disappears). You should see the Microsoft logo. My touchpad seems to be stuck, cant right or left click. The issue stops when i close out the program. I already checked the windows update and windows defender, but still have the problem. Essentially title. This thread is locked. 161K subscribers in the Surface community. I have tried restarting, turning off all tap to click options. I tried uninstalling the drivers but it did not help. Essentially, you peel off the metal shroud on the underside of the touchpad so it drops back in. Is that mean you are I have exactly the same issue - keyboard and trackpad stop working. My only complaints with the Flex5 are the stylus/touchpad isn't as nice as the SP7, and the screen Thanks for the reply. New surface pro. If the touchpad is part of the keyboard, such as Surface Pro 7+ typecover touchpad issues? [PRO7] My device is just a few months old, but the touchpad is very stuttery. I contacted HP and have been told I would have to pay to have this issue fixed as my warranty is out of date, I think this is a common issue with the touchpad in windows 11 and they should sort it out, I have tried all suggested fixes and to date none have worked, As im working on my new $3500 Surface Book 3 i can't help but be extremely annoyed because the screen/mouse just randomly freeze, usually for about 5-10 seconds then its back to normal. However, it has one problem that makes me crazy - it freezes when I boot about 40% of the time or more. Open comment My touchpad is stuck, and I took the 4 screws out on the back, but it didn’t do anything. The touchpad works fine in the bios. it might be a hardware issue. When the processor hits 100%, the whole device freezes/ locks-up. Has anyone else experienced this and know a fix to it would be appreciated thankyou. I can plug in an external mous and the pointer moves but is not able to select any thing. When you light tap the pad it acts as though you are clicking and dragging and will start highlighting text or dragging icons About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright I use a Surface Type Cover with my Surface Pro 8. However, the Surface Pro 4 is already out of support and Over the past two weeks the trackpad for my Surface Pro 3 has been freezing constantly! The mouse often stops moving entirely, lags, or even disappears from the screen altogether. I'd like to help . After a few minutes the touchpad locks up then works again, then locks Sometimes it locks for a few seconds, other times for minutes. At that point, I have to hold the power button down till the power drops. After a while, the cursor starts to move again as usual. It will show the Surface logo and then just freeze I have to hold the power button until it I am trying to play sims 4 again but everytime I open the game the mouse cursor is stuck and will not move. Other notes: This happens randomly, I haven't identified anything I could be doing that would trigger the bug Run Surface Diagnostics Toolkit here Fix common Surface problems using the Surface app and Surface Surface Pro; Surface Laptop; Surface Laptop When using my Surfacebook, the touchpad and keyboard stops responding temporarily. When I use a wireless mouse it works just fine but I like to use my touchpad for other specific Surface Pro; Surface Laptop; Surface Laptop Studio 2; Surface Laptop Go 3; Microsoft Copilot; AI in Windows; Explore Microsoft products I have a Microsoft Surface Pro 7 tablet running Windows 11 and I have had this same problem. Thread starter kiwigirl; Start date Oct 26, 2014; K. Clean Hi Cat, To help you resolve your concern, kindly follow these steps: Method 1: Run the Hardware and devices troubleshooter. Hello AO1981. Key cover is attached. touchpad freezing while charging. • Connect the charger to the device and check if the touchpad issue still persists. Surface pro 6 mouse freezes when charging Yes, I've read all the forums, cant find a solution please help! This thread is locked. None of my friends have this issue. Not sure what Microsoft Surface it is, got it Jan 2018. This has been gong on a while with the trackpad freezing. Today while it was frozen for what seemed to be longer than normal. Adjust the sensitivity, gestures, and other touchpad-related settings to see if it improves the behavior. Hi TaehyunKim9, . Every few seconds it seems to "miss a beat" and doesn't register movement or clicks. Sometimes cursor responds correctly to my finger, but often it stops and freezes for a while, only to begin moving again after seconds. Ensuring the customer has all the latest updates on their Surface will ensure they have the best possible experience. Folding the Surface pro 3 closed, then opening it up again. thank you. So for instance when I tap the touchpad on a Tab in Chrome it will lock onto that tab until I click Surface Pro; Surface Laptop; Surface Laptop Studio 2; Surface Laptop Go 3; Microsoft Copilot; AI in Windows; Explore Microsoft products I have had this issue since day one of getting my Surface Pro 7 from a family member. Press and release the power button to turn your Surface back on. Surface Pro 6 Touchpad not working [PRO6] At random times, but also always when my computer is plugged in, the touchpad just stops working. Open comment sort options Surface Pro 6 Front/Rear Camera not working and weird noises This issue has been plaguing the Surface products - and I'm "glad" to report that the Laptop 4 is also suffering from it. 4: Run System File Checker Tool I am working on a Microsoft Surface Pro with Intel Core i7-6650U running Win10 Pro 1909. If I dont use my touchpad or keyboard for more than 20 seconds, they will stop working. You can set your touchpad or reset touchpad settings in Settings. g. I have an issue where any mouse I connect to the Surface Book 2 will randomly freeze for a few seconds. You can vote as helpful, but you cannot reply or subscribe to this thread. msi then Restart. but nothing works. 2-SP7 has been tested with diagnostic tools . [GAMING] I downloaded minecraft and its unplayable with the touchpad as it stops working when using the keyboard. trackpad constantly freezing up. Surface Pro 4 touchpad stops being responsive after an hour of use I have a Surface Pro 4 with a bit of a strange issue. STEPS TO REPRODUCE. Otherwise the static electricity between your hand and the touchpad makes it to malfunction. Surface Pro 7 / Display and Jumping and Stuck Cursor on a Surface Laptop I brought my Surface Laptop last week and around 2 days ago I performed a recommended update (not too sure which one) and since then after starting my laptop from sleep or it having been shut down, my cursor jumps to the upper right corner of the screen and stays there. I have a brand new, loaded Surface Studio Laptop and my trackpad is stuck in drag mode. Preventing Future Touchpad Problems. Uninstall the current trackpad driver and install the downloaded one from the manufacturer's website. How to Fix Microsoft Edge Freezing Problems on Surface Pro 4. I have a surface book 2 and the trackpad has stopped working. Here's how: Click the Start menu, and click SETTINGS. this is an issue related to how Windows handles clicks on touchpads but given how it's been like this for so long I doubt MS When the mouse pointer freezes on the screen, it leaves you wondering if the entire system's unresponsive, or it has something to do with your hardware device. Surface Book 3 Randomly Freezing Surface Pro; Surface Laptop; Surface Laptop Studio 2; Surface Laptop Go 3; Microsoft Copilot; happened to my surface laptop 1, i did a fix that was super ghetto as it was out of warranty. Has there been any other reports of this issue or is it isolated to my device? The mouse pointer will move then momentarily stop then carry on moving. Remain idle from touching trackpad, screen, or keyboard for 1-2 minutes. if i disconnect the charger - its all fine. It’s strictly within the machine. To open Device Manager, enter device manager in Search on the taskbar, then select Device Manager. I suggest you update the Touchpad Driver from Device Manager - In Windows, search for and open Device Manager. After the Confirm that the trackpad is connected correctly. After it's done with that, it NEVER freezes again until the next startup. Please try to Reset the touchpad settings of the device by going to Windows Settings > Devices > Touchpad and select the Reset option at the bottom. The device is quite unusable. 334 I bought a new Microsoft Laptop Surface Go 2, and ever since I booted up even while setting up the laptop the touchpad and keyboard freezes after not touching for around 1 minutes. Check your BIOS settings for the touchpad option and if it's turned on. The right and left keys works but the cursor wont move. Some times I can still type with the keyboard. The keyboard keys still type normally Surface Pro (5th Gen) intermittently freezes/ locks-up when processor hits 100% Hello. At first i thought its just an Software Problem, hence i updated, tried every setting and rebooted Windows, but its still there. Use gestures on the touchpad to do things like scroll up and down, zoom in, and select items. I have the same question (18) Report abuse Report abuse I just got my surface pro 4 (i5-128). Windows 10 Pro, Version 1803, OS Build 17134. It behaves like sometime the cursor moves with two fingers rather than scroll. On different laptops, the key combinations to disable/enable the trackpad are different. When the touchpad lags and freezes, was the device under intensive use/a lot of apps running? Please try adjusting the Touchpad sensitivity to Medium or High sensitivity. ". The keyboard works perfectly fine, though, it’s never had a problem. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). The keyboard is fine but the touchpad only work intermittently. If that doesn't work, use this two-button shutdown process to make sure your Surface turns off completely: 1. I have an intermittent problem with my Surface Pro 5. Hi there :) I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here). 254. Then click the link next to Surface Laptop 4 then click Download on the next page. After you release the buttons, wait 10 seconds. Often I need to restart the computer but it keeps happening. Clicks will register again without this shroud, and the touchpad will sit flush again. It will work sometimes but it will freeze up and the mouse will not work. It doesn't seem to be related to any particular situation other than it only happens when the device is plugged in. Problem gets worse with time. 1-surface pro cover type has been replaced with new one without any difference. I am having trouble with my Surface 4 Keyboard touchpad with my Surface Pro 3. Thank you for reaching to Microsoft Community. Manually update the drivers and firmware for your Surface: Go to Download driver and firmware for Surface, choose Surface Pro. I don Surface Pro 2017 typecover trackpad freeze when plugged in I just got my new Antarctica typecover yesterday. If the touchpad is off, toggle the switch on. It freezes all the time, and nearly never wakes up from sleep. Plugged USB-C charger directly into wall instead of extension cord. Removing the type cover and attaching it back on 2. The problem can be a connectivity issue, so disconnect the keyboard from the computer by removing it for a few seconds and then Solution 4: Reset Surface. keyboard & touchpad is connected to Surface Pro (2017) (5th gen. Now when I unplug my power cord I pretty much have to use the touchscreen or my surface pen because the trackpad is practically useless (doesn't respond to clicks) and the mouse cursor moves either too slow or too fast or My surface pro 6 is just a month old and the touchpad stops working sometimes. The left click on the track pad seems sunken in slightly compared to the right click and other corners. Surface Pro 4 touch pad freezing Since I updated my Surface Pro 4 with the latest firmware update on the 11 of May my touch pad keeps on freezing. Thread starter . r/Surface. when charger is connecting mouse cursor is jumping. ) What else can help??? Thanks! John & Rosemary T. You must have read my post. First of all, touchpad freezing while plug in on the Surface Pro is not normal. This may be caused by either multiple apps running on the device or a hardware failure. Kindly run these steps first on your Surface Pro 7 then observe if still the issue persist: 1: Run Surface Diagnostic Toolkit and check Windows Update 2: All of these devices feature touchscreen panels, and beautiful aesthetics, which make the device feel premium during use. every minute or every few minutes). When using two fingers to scroll it often registers a phantom click and opens a context menu. . Updates have fixes to common problems, or issues. If still the touchpad freezes, try to adjust the Touchpad sensitivity then test it if the issue The touchpad freezes no matter the CPU usage. Is there any way i can resolve Sorry about that trackpad, @Lesley B. It works well, but when i am charging it using the supplied power brick the touchpad is erratic. . Please advice. Update touchpad drivers. First, check your current touchpad settings. The same as the OP, my surface screen just freezes from time to time. I am sure that the laptop is properly working as the touchscreen works normally even while the touchpad and keyboard being freeze. The cursor may be static because the system is temporarily frozen. I have had chat with support and was asked to disconnect the type cover for about 10 seconds and reconnect. Issue may well be I've had my surface for a few months and i've recently noticed this issue. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC. The Surface Arc Mouse, designed for the latest Surface laptops and 2-in-1 devices like the Surface Pro 9 and Surface Laptop 5, is notable for its ability to snap flat for maximum portability. Its worth mentioning that this doesn't happen Surface Pro 7 . Short Freezes on Surface Pro 4 . After using it for about an hour, the touchpad becomes unresponsive. Stuck Touchpad due to Unresponsive PC. It is a self-healing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. I have plugged the USB dongles into both the Surface Dock 2 that is connected to my Surface Book 3 and to the laptop itself. I'm pretty much at the point where I'm going to get a third party bluetooth keyboard and mouse to replace the type cover because it is extremely frustrating. I suspect some manufacturing fault of inadequate shielding of the trackpad from magnetic interference caused by the power supply. I’m sure you have read about other laptops with the trackpad clicking issue, solved with partial disassembly, or alcohol, or a little warmth. G. Almost 10 years later, my Surface Pro 3 still stands up to I’ve got a strange USB-C charging problem with my Surface Pro 7 (i3). kiwigirl Member. still doing the same thing on a fresh Windows 10 2-Update the touchpad driver from Device Manager. After it's done freezing, it gives off the "USB has connected" sound, stops freezing, then does it again and again for about 4-5 times. The touchpad seems to be stuck under the cover on the side farthest from the screen and keyboard, and stuck pressed in on the side closest to the screen and keyboard. After uninstalling each Microsoft Surface Pro 3 . Its not total garbage but coming from a Mac trackpad, this is not even in the same universe. If you’re still having a problem with your touchscreen, try resetting your Surface. After downloading, run and install the . I don't have any updates pending, I have tried restarting my computer, and I haven't recently made any changes/downloaded anything. But I recently broke the original Type Cover I had bought with it, and so I purchased a replacement. ; Method 2: Update drivers in I have a surface pro 7 and surface cover. • Run the Surface Diagnostic Toolkit and check for Windows update. I have a problem with type cover's touch pad when charger is connecting. Share Sort by: Best. Laptop manufacturers often have shortcuts to enable or disable the touchpad, so check your keyboard for the icon, which sometimes requires the Fn function key. Which Windows version and OS build are you running on the Surface? Windows 10 Pro; Version: 1709; OS Build: 16299. It will work 100% fine for an unspecified amount of time, and will then Reconfigure Touchpad Settings: Navigate to the Touchpad settings on your Surface device. Go to Download driver and firmware for Surface, choose Surface Pro . Over the last few months, the Touchpad from time to time keeps hanging, gets stuck and the cursor disappears. Updating or reinstalling your touchpad drivers in Device Manager may help solve the problem. My type cover touchpad will just seemingly at random stop working, or just barely work. all possible soltions have been done without any improvment. Try and move the cursor with the trackpad. It seems like this issue was prevalent in the older models too and I have a surface pro 7 + tablet which is working fine, but quite frequently the touchpad freezes. Which I’m confused about because they’re part of the same device. Trackpad issues immediately disappeared. It’s the random phenomenon where the computer screen starts flashing bubbles like spots For about a month I have been experiencing freezing of the touchpad in my Laptop. I've got this brand new surface pro few hours ago when I test it above and that is my out-of-box experience. I'm looking for a bit of advice.
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